14. The organization develops and approves the job descriptions of personnel, taking into account the work functions performed by the employees of the Organization.

15. The organization provides professional training (retraining, advanced training) of aviation personnel in accordance with the requirements of the current legislation and regulations governing the activities of civil aviation, approved in the prescribed manner.

16. The organization ensures that it receives, communicates to its personnel and controls the implementation of regulations, as well as information on flight safety and aviation security in the part related to airport activities to provide services for passengers, baggage, cargo and mail.

III. Certification requirements for Organizations for providing passenger and baggage services

17. Airport activities to provide passenger and baggage services on domestic airlines are carried out by the services of the Organization in accordance with the integrated technology (technologies) approved by the head of the Organization, which reflects the following issues and provides documents (taking into account the types of work performed by the Organization):

the procedure (procedures) for registering passengers and baggage, including in ZOLiD (basic and simplified methods);

conditions and norms of baggage transportation;

service priorities;

passenger service when combining flights, replacing aircraft;

measures in case of non-appearance of passengers for boarding;

delivery of passengers to the aircraft;

boarding passengers on the aircraft;

transportation, loading of baggage onto the aircraft and its mooring;

disembarking passengers from the aircraft;

delivery of passengers to the airport;

unloading baggage from the aircraft, delivering baggage to the unpacking area and handing it over to passengers;

service of transfer and transit passengers;

servicing disabled people and other persons with disabilities in accordance with the procedure for providing passengers with disabilities and other persons with disabilities services at airports and on aircraft, provided for in paragraph 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air the code Russian Federation";

service for unaccompanied children;

transportation of special baggage (weapons, ammunition, etc.);

transportation of fragile, oversized, heavy baggage, animals, etc .;

organization of work in case of violations of the aircraft traffic schedule;

refusal to carry baggage in the presence of substances and (or) items prohibited for carriage by air, as well as in case of non-payment of established tariffs and fees;

removal of baggage from the aircraft due to the passenger's failure to appear for boarding the aircraft;

removal of baggage from the aircraft in case of long delays in the departure of the flight;

acceptance and delivery of baggage when reloading it from one aircraft to another, as well as when combining / disconnecting flights;

restrictions on the acceptance of baggage for carriage (oversized, fragile, heavy, containing dangerous items, etc.);

measures taken in case of shortage, damage, loss of baggage;

measures taken in relation to delayed, unclaimed, undocumented baggage;

search and dispatch of baggage;

measures taken in relation to found and forgotten things;

sale of unclaimed baggage and found items of passengers;

conducting claims proceedings;

calculation of payload and aircraft alignment;

quality quide;

information support for air transportation of passengers and baggage (including internal information sheet, texts of information messages, etc.);

technological schedules of aircraft servicing by type of flights;

regularity of flights;

metrological support;

samples of technological documentation (forms, statements, tags, magazines, etc.).

18. If the Organization carries out airport activities to provide passenger and baggage services on international airlines in the integrated technology (technologies) approved by the head of the Organization, the following issues are additionally reflected:

interaction with state regulatory authorities;

service of diplomatic couriers and their luggage;

service for passengers who are denied entry into the country;

service for deported passengers;

service of passengers carrying animals and birds as baggage.

19. To carry out airport activities to ensure passenger and baggage service, the Organization must have (taking into account the types of work performed), on the basis of ownership or on other legal grounds:

buildings and structures of the air terminal complex with the necessary premises for servicing passengers and baggage, accommodating the Organization's aviation personnel, equipment and engineering and technical means, including backup power supplies for the operation of systems that ensure technological processes for servicing passengers, the activities of state regulatory bodies, baggage handling , aviation security, warning (information), water supply, sewerage and emergency lighting;

buildings and structures with the necessary equipment for Maintenance and repair of air terminal equipment and apron equipment used in passenger air transportation, and premises for accommodation of the Organization's aviation personnel;

buildings and structures with sites for the maintenance, maintenance and repair of ground special vehicles used in servicing passengers and baggage, and premises for accommodating the Organization's aviation personnel.

20. For all buildings and structures intended for the functioning of the services of the Organization, technical passports must be issued in accordance with the established procedure, indicating the percentage of wear of the main structural elements of buildings and structures.

21. The premises intended for the functioning of the Organization's services must comply with the requirements of the current technological design standards.

22. On the facades of the premises intended for the functioning of the services of the Organization, signs shall be installed reflecting the names of the relevant services (the purpose of the premises).

23. Taking into account the types of work performed, the Organization must be equipped with special vehicles, technological equipment, engineering and technical means, as well as means of mechanization, weighing and transportation of baggage, including:

Scroll
documentation required by the Organization to ensure the service of passengers and baggage

With changes and additions from:

1. The constituent documents of the Organization registered in accordance with the established procedure, the document (documents) containing the decision on the establishment of the Organization, which is not a constituent document for legal entities of individual organizational and legal forms, as well as a document defining the powers of the head of the Organization.

2. Certificate of state registration of the Organization and a document on the assignment of statistical reporting codes to the Organization.

shift supervisors;

the personnel responsible for the reception and delivery of baggage;

personnel carrying out weighing, loading, unloading, mooring of luggage.

for protection environment;

8. A document regulating the procedure for servicing passengers and baggage, traveling by letter flights, approved by the head of the Organization.

for handling passengers and baggage on international airlines;

for handling passengers and baggage on domestic airlines;

13. Plan (plans) of professional training (retraining, advanced training) of aviation personnel, approved by the head of the Organization.

19. Plan-diagram (plans-diagrams) of the service area where the Organization's services are located (with reference to an artificial runway (apron).

20. Documents confirming the right of ownership (possession and / or use on other legal grounds) to buildings, structures and premises necessary for the Organization to carry out its activities and the functioning of the Organization's services (certificates of ownership, sales contracts concluded with third-party organizations, lease, etc.), operational and technical documentation for the specified buildings, structures and premises (technical passports, plans, etc.).

21. Documents confirming the right of ownership (possession and / or use on other legal grounds) to technological equipment, engineering and technical means, means of mechanization, weighing, baggage transportation and other means and equipment operated by the services of the Organization, as well as documents confirming compliance the specified means and equipment to the established mandatory requirements (certificates of conformity, fire and hygiene certificates, documents of acceptance for equipping civil aviation, etc.).

22. Other documents required by the Organization for the implementation of airport activities to ensure the service of passengers and baggage, provided for by the acts of the current legislation, these Rules and other regulations adopted in the prescribed manner.

3. A document reflecting the organizational and production structure of the Organization (if this issue is not reflected in the constituent documents of the Organization).

4. Documents reflecting the organizational and production structure and staffing of the Organization's services (with an indication of their actual staffing level) performing work included in the airport activities carried out by the Organization.

5. Provisions on the services of the Organization performing work included in the airport activities carried out by the Organization.

6. Job instructions and orders for appointment (admission to work):

the heads of the services of the Organization;

shift supervisors;

personnel carrying out alignment and loading;

personnel responsible for receiving and issuing cargo and mail;

personnel carrying out weighing, loading, unloading, mooring of cargo and mail.

7. Orders of the head of the Organization:

on the appointment of responsible persons:

for labor protection and safety precautions;

for fire safety;

for the protection of the environment;

on the admission of drivers to independent work at the aerodrome (apron) with the right (without the right) to approach the aircraft;

on the admission of personnel to the management of the approach / departure to / from the aircraft on the apron.

8. A document regulating the procedure for servicing cargo and mail, following letter flights, approved by the head of the Organization.

9. Documents on metrological support of the Organization's activities:

order (orders) of the head of the Organization on the appointment of persons responsible for metrological support and the condition of measuring instruments;

the list of instruments and equipment operated in the services of the Organization, subject to regular metrological verification, approved by the Organization, and documents confirming the passage of such verifications, the validity of which has not expired;

the schedule of metrological verification approved by the Organization;

provision on metrological support.

10. Integrated technology (technologies):

for handling cargo (including hazardous, if the Organization provides services for such cargo) and mail on international air lines;

for handling cargo (including hazardous, if the Organization provides maintenance of such cargo) and mail on domestic air lines;

work in malfunctioning (emergency, emergency) situations;

others developed and approved by the Organization.

11. Document defining the layout and organization of the movement of aircraft, special vehicles and means of mechanization at the airport.

12. Instructions on labor protection and safety measures approved by the Organization.

13. Plan (plans) of professional training (retraining, advanced training) of aviation personnel, approved by the head of the Organization.

14. The quality manual approved by the Organization or other document (documents) on the quality system of the Organization.

15. Documents regulating the preparation of the Organization and its services for work in the autumn-winter (spring-summer) period (hereinafter referred to as OZP and VLP) in accordance with the requirements of regulatory documents governing the activities of civil aviation, including:

orders on the organization and conduct of the preparation of the Organization and its services to work in the OZP (VLP);

plans for the preparation of the Organization's services for work in the OZP (VLP);

an order on the creation of a commission in the Organization to test the knowledge of personnel about the specifics of work in a specific period (OZP or VLP);

protocol (protocols) containing the results of checking the knowledge of personnel about the features of work in a specific period (PPP or VLP);

acts of checking the readiness of the Organization and its services to work in the OZP (VLP);

a schedule of maintenance during the preparation of special vehicles and means of mechanization (if they are operated in the services of the Organization) for the OZP (VLP);

orders on the admission of special vehicles, means of mechanization (if such are operated in the services of the Organization) and personnel to work in the OZP (VLP);

order of the head of the Organization on the readiness of the Organization to work in the OZP (VLP).

16. Documents for lifting and other machines subject to state registration with the state technical supervision authorities (if such machines are operated in the services of the Organization), including:

order (orders) of the head of the Organization on the appointment of persons responsible for the operation of machines;

lists of machines registered (operated) in the services of the Organization;

passports for cars, certificates of registration of cars in the state technical supervision authorities, valid coupons (permits for operation) on the passage of the state technical inspection of machines.

17. Documents regulating the work of the Claims Resolution Organization:

order of the head of the Organization on the appointment of a commission for the consideration of claims;

regulations on the claims commission of the Organization, approved by the head of the Organization;

claim proceedings journal.

18. Log about the passage of the drivers of the medical examination before leaving the line and upon returning to the park.

19. Documents regulating the activities of the Organization to ensure the maintenance of dangerous goods (if the Organization provides the maintenance of such goods):

orders of the head of the Organization:

on the appointment in the services of the Organization of persons responsible for the maintenance of dangerous goods;

on the admission of personnel of the Organization's services to work with dangerous goods;

on commissioning in the Organization Vehicle equipped for the carriage of dangerous goods, including radioactive materials;

licenses and (or) other documents issued by authorized state bodies, granting the Organization the right to carry out maintenance of dangerous goods;

scheme (schemes) of placement of dangerous goods in the warehouse, approved by the Organization;

an act on the verification and assessment of the radiation situation in the area of ​​the storage warehouse for radioactive materials and sanitary certificates of personnel dosimetric control and the detection of radioactive materials with notes on the checks performed (if the Organization provides maintenance of radioactive cargo).

20. Plan-diagram (plans-diagrams) of the service area on which the Organization's services are located, with reference to an artificial runway (apron), as well as an indication of the aircraft parking areas, into which (from which) the loading (unloading) of dangerous cargo (if the Organization provides services for such cargo).

21. Documents confirming the right of ownership (possession and / or use on other legal grounds) to buildings, structures and premises necessary for the Organization to carry out its activities and the functioning of the Organization's services (certificates of ownership, sales contracts concluded with third-party organizations, lease, etc.), operational and technical documentation for the specified buildings, structures and premises (technical passports, plans, etc.).

22. Documents confirming the right of ownership (possession and / or use on other legal grounds) to technological equipment, engineering and technical means, means of mechanization, weighing, transportation of goods, mail and other means and equipment operated by the services of the Organization, as well as documents, confirming the compliance of the specified means and equipment with the established mandatory requirements (certificates of conformity, fire and hygiene certificates, documents of acceptance for equipping civil aviation, etc.).

23. Other documents required by the Organization for the implementation of airport activities to ensure the maintenance of cargo and mail, provided for by the acts of the current legislation, these Rules and other regulations adopted in the prescribed manner.

Send your good work in the knowledge base is simple. Use the form below

Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.

Posted on http://www.allbest.ru/

Introduction

2.2 Aircraft alignment schedule

3.2 Luggage list

3.4 Centering plot

Conclusion

List of used resources

Appendix No. 1 List of registration of shipments of passengers and baggage

Appendix No. 2 Luggage list

Appendix No. 3 Consolidated loading list

Appendix No. 4 Centering chart

Introduction

An airport- a complex of structures designed for receiving, sending, basing aircraft and servicing air transportation, having for these purposes an airfield, an air terminal (in major airports often several air terminals), one or more cargo terminals and other ground structures and necessary equipment.

International airport - an airport that is open for receiving and dispatching aircraft performing international air transportation, and in which border and customs control is carried out.

One of the very first airports in the world was the Königsber Airport Devau, which opened in 1919.

There are seaports to provide air transportation by seaplanes. Such airports do not have a runway; its role is played by the water surface of the reservoir - river, lake or sea water area.

Aerodrome

The airfield of any airport includes an airfield (runways (runways)), taxiways (taxiways), as well as an apron (there are several at major airports), parking and refueling sites, warehouses) and an air traffic control complex (services: organizations air traffic, electrical, electrical and lighting, meteorological, navigational, etc.).

Air terminal complex (passenger terminal)

Includes the actual airport terminal, designed to serve passengers. Most of the services are based at the airport, serving passengers from the moment they enter the airport territory until departure and from the moment the ladder is presented to the plane until leaving the airport:

· service organization of passenger transportation;

· Services of the representative office of airlines;

· Security;

· Luggage service;

· Services of border, immigration and customs control;

Various organizations and enterprises providing rest, food, leisure of passengers, etc.: restaurants and cafes, points of sale of periodicals and souvenirs, shops, etc.

Cargo complex

Accepts for shipment, formalizes, processes, loads cargo and mail on board aircraft. Equipped with a covered heated warehouse, means of delivery and mechanized loading and unloading, means of handling cargo "in bulk" and in containers

Classairport.

The class of the airport is determined by the annual volume of passenger traffic (passenger exchange), that is, the total number of all arriving and departing passengers, including transit passengers (with a transfer from one aircraft to another).

Classification of airports depending on the annual volume of passenger traffic:

Airports with an annual traffic of more than 10 million people. are extracurricular, and with an annual traffic volume of less than 100 thousand people. - to unclassified.

Unclassified airports of local airlines are located at airfields of the 3rd or 4th class, with an artificial or unpaved runway surface (the artificial runway at the airports of the 4th class is often road).

1. Improving the organization of passenger service at the airport

A modern airport is a high-tech business enterprise with the goal of maximizing the value of its operations while maintaining the highest levels of safety.

Today, for many business leaders in the airport industry, there is no question of whether to use information technology (IT) in business or not. IT is a powerful tool for improving the efficiency of the airport business and achieving competitive advantages.

Nevertheless, many of you have come across a suboptimal choice of implemented IT adopted at higher levels management of the airline. This is usually due to 3 reasons:

1. the complexity of assessing the economic efficiency of investments in IT;

2. the complexity of the comparative analysis of the characteristics of various information products, the features of their old and new versions;

3. desire to avoid IT-related transformation of the existing business and technological processes of the airline.

As a result, in addition to direct expediency, a number of additional factors (emotional, psychological, material, etc.) act on decision-making, which make in this moment time, making a seemingly unambiguously correct decision is impossible.

ITvairlinesbeforecrisis

In the conditions of rapid economic growth, all the newest and most complex in the field of information technologies for passenger service revolved around the electronic ticket (EB) and the "savings" of the airline's funds.

Firststage passenger service - sale of transportation.

Airline Resources - Airplane seats hosted on CRS (Computer Reservation System)

Access of sales agents or customers themselves to the resources of airlines located in the CRS is carried out through the GDS (Global Distribution System)

With the introduction of electronic security, in addition to the traditional GDS access (link) to the CRS, which ensures the reservation of a seat on the aircraft, there was a need for GDS access to the so-called ETDB ( e-tickets) airlines. This link is used at the stage of registration by the DL agent.

If DL is issued for a complex route, which is served by two (or more) airlines, there is a need for an DL between own ETDBs (so-called IET links). In addition, it is necessary to verify that there is an interline agreement between them. In this case, one of the airlines is the validating carrier, on the form of which the carriage is issued, and the other is the operator performing part of the route or all of the carriage.

If these airlines are members of one of the alliances, there is a need, in addition to opening IET links, to solve more complex informational links - to award points for joint bonus programs, information support for special services at the airport and in flight, etc., which requires the interaction of many systems included in the commercial complex of the airline with similar systems of the partner airline. Major airlines have hundreds of IET links.

Secondstage- passenger service at the airport of departure.

Passenger check-in is a matter for the airport. It is economically unprofitable for the airline to maintain its own passenger service at the airport. The only exception is the presence of its own terminal at the airport. The main information that comes to the airport from the airline's CRS is the passenger list (PNL - Passenger Name List).

The emergence of new check-in methods (via self-service kiosks, via the airline's website, etc.) makes this process very individual for each airline. Airlines are striving to impose a single (proprietary) DCS at all airports in their route network. The airlines say the only way for a check-in agent to see a passenger's flight coupon is through direct access from the Departure Control System (DCS) to the airline's ETDB.

The accumulation of DCS at the airport leads to a new serious problem: the client programs of different DCS must alternately operate at the same check-in counter, which required the unification of the interaction of these programs with peripheral equipment (printers, readers, scales, etc.). It is proposed to provide such unification using CUTE (Common User Terminal Equipment).

Thirdstage- revenue accounting and mutual settlements.

Revenue accounting when using paper forms is carried out according to flight coupons, which are delivered to the airline from the airports. If the airline has an automated revenue accounting system RAS (Revenue Accounting System), information from coupons is entered into RAS manually. To facilitate this procedure, information about financial transactions (so-called ret files) is received from the GDS. In a paper-based environment, small airlines dispense with RAS by performing revenue accounting and manual agent-to-airline settlements.

With the transition to electronic security, data on flight coupons are sent to RAS in the form of lift files from the airline's CRS. In addition, for the calculation of airlines among themselves (for joint flights), exchange files are generated and sent to a single settlement center - Interline Data Exchange Center (IDEC).

If, in the conditions of paper technology, airlines often dispensed with RAS, performing manual accounting of revenue, then with the transition to electronic security systems of this type have become essential for all airlines.

Thus, the “saving” of the airline's funds on air ticket forms turned into income in the budgets of GDS, CRS, BSP, SITA, and it was the air carriers that paid for the introduction and support of these technologies.

ITvairportsbeforecrisis

Like any "revolution", the introduction of electronic security could not but be used by the main players for attempts to redistribute the IT services market at airports. Despite the fact that as a result of the joint work of IATA, ACI and a number of other organizations, a new industry standard Common Use Passenger Processing Systems (CUPPS) was approved, designed to replace the outdated Common Use Terminal Equipment (CUTE) standard, a number of airports have invested in host systems. DCS (Departure Control System) and CUTE (Common Use Terminal Equipment). And, in addition to the costs of leasing and installing equipment for check-in counters, boarding gates and self-check-in kiosks, we received monthly payments for using the system, communication channels, messages and system support in the amount of 10 cents per passenger. With a passenger traffic of 1 million passengers per year - $ 100 thousand in variable payments.

Compared to the costs of airlines that pay GDS for domestic sales of $ 4 or more for each passenger segment, it seems a little - the only difference is that airlines can compensate for these costs in the cost of air tickets, while airports cannot.

Despite the threat of introducing uniform standards electronic registration passengers at the level of a normative act, a number of airports used a more reliable and cheaper method of passenger check-in "Type B": ETL, which allows passengers to be checked-in locally in the airport database without interactive interaction with CRS. Boosted CUPPS shared self-check-in kiosks (CUSS) and 2D barcode technology used on boarding passes.

In these conditions, airports are economically and technologically profitable to implement their own airport management systems, including not only AODB, but also a dispatch control system (DCS).

2. Calculations of the maximum payload, free tonnage and centering schedule

Limiting(PKZ)- this is the highest payload, determined by the safety requirements for the expected conditions of the upcoming flight, it is determined by subtracting the operating weight and the allowable take-off weight.

m prev. = m additional vzl. - m eq.

where:

m additional vzl.- it is the allowable take-off weight of the aircraft at the start, determined by the safety requirements in the conditions of the forthcoming take-off, flight and landing. Determined by the engineering and navigational calculation.

m eq. = m shell.+ m equipment+ m k.e.+ m Pete.+ m top.

where:

m eq.- This is the take-off weight of the aircraft without SC, it is determined by summing the weight of the empty aircraft, the weight of the flight and cabin crew, the weight of the power supply and the weight of the fuel.

m shell. - This is the mass of an empty aircraft with the main and additional equipment, the mass of the crew, the mass of the flight crew.

m equipment- it is the mass of the flight crew, which is measured in kilograms and is determined by multiplying the number of flight crew members by 80 kg.

m k.e. - this is the weight of the cabin crew and is determined by multiplying the number of side conductors by 75 kg.

m Pete. - total standardized weight of food products with packaging, utensils and containers.

m top. - This is the mass of fuel that is filled into the aircraft tanks and is made up of the mass of fuel for the flight plus the air navigation fuel reserve (ANZ).

m top.= ANZ+ m top.p.

where:

ANZ(aeronauticalstock)- it is the amount of fuel that depends on the choice of the alternate aerodrome and is used in exceptional cases.

m top.p.- this is the masses of fuel for the flight.

m top.p. = Nt.hour* Prot.tr / speed

where:

Nt.hour- this is the hourly rate of fuel consumption.

Prot.tr- this is the distance between the starting point and the ending point.

speed- this is the speed of the aircraft.

2.1 Payload weight (actual)

m fact.= m pass.+ m bug.+ m r.k.+ m gr.

where:

m fact.- this is the largest commercial load, limited by the number of passenger seats, the capacity of aircraft structural elements.

m pass. - this is the mass of all passengers.

All passengers are divided into 3 age groups:

TCD (adults) - 12 years and older

RB (large child) - from 2 to 12 years old

RM (small child) - from 0 to 2 years

TCD weight depends on the transportation season:

75 kg. - spring-summer period (from the last Sunday in March to the last Saturday in October).

80 kg. - autumn-winter period (from the last Sunday in October to the last Saturday in March)

The amount of VZR * 75 (80) kg.

The number of RB * 30 kg.

RM quantity * 15 kg.

We add up the data obtained by age categories and get the mass of passengers.

m bug. - it is the mass of personal belongings of passengers accepted for transportation on board an aircraft under the responsibility of the carrier.

m r.k. - this is a mass of personal belongings of passengers that they take with them to the aircraft cabin without handing them over to the luggage compartment .

m gr. - this is the mass of cargo accepted for carriage from the shipper, under the responsibility of the carrier.

2.2 Aircraft alignment schedule

Centeringschedule- This is an official document that records flight data, calculation of the maximum short circuit, the distribution of takeoff and landing weight and the center of the aircraft.

Centeringaircraft is the distance from the nose of the MAR to the center of gravity of the aircraft, expressed as a percentage of the length of the MAR.

X =X / VA * 100%

where:

NS is the distance from the MAR toe to the center of gravity in meters.

Wah is the length of MAR in meters.

In operation, the aircraft alignment is determined using an alignment schedule or using an automated SC calculation system.

Distinguishthe followingviewsalignments:

1. centering an empty plane

2. centering of empty loaded aircraft.

3.Centering the aircraft without fuel.

4. takeoff alignment.

5. Landing alignment.

8.maximum permissible centering on the ground.

9.Maximum permissible flight balance front and rear.

10. centering of the aircraft capsizing on the tail.

Contentandcollationcenteringgraphics.

In the upper part on the left, the mass characteristics of the flight are indicated. Below on the left are the columns of the initial data of the type of loading, their value, the division value on the scale of the working area and the direction of the report on the working area of ​​the chart. On the right in the vertical column, the actual short circuit is written line by line.

On the working area of ​​the chart, there are lines with scales for accounting for changes in the centering by separate groups of loading.

Each division on the scale is a graphical representation of the alignment change.

The starting points of the calculation are the initial alignment of the empty, equipped aircraft and its mass.

Example:

Calculate the maximum payload and free tonnage weight of the departing aircraft on the St. Petersburg-Surgut route.

Aircraft: Boeing 767-200 ER

Length of the route: 2360 km.

Technical speed: 851 km / h.

Flight No. 144

Departure date: 3.02.2014

Departure time: 10:00

Number of seats: 178

Operator: Aeroflot Airlines

Aircraft commander: N.A. Petrova

The originaldata:

m shell = 86070 kg

mperm.take. = 158760 kg

m outfit. = 2 people

m c.e. = 7 people

m k.z. = 40230 kg

NT.h = 4500 kg

TCD = 160 people

RB = 4 people

RM = 5 people

m bag = 3200 kg

m r.cl. = 950 kg

m gr. = 2000 kg

ANZ = 4500 kg

m outfit. = 2 * 80 = 160 kg

m c.e. = 7 * 75 = 525 kg

m TCD = 160 * 80 = 12800 kg

m RB = 4 * 30 = 120 kg

m PM = 5 * 15 = 75 kg.

m pass. = 12800 + 120 + 75 = 12995 kg

m top.p. = Nt.hour * Prot.tr / speed

m top.p. = 4500 * 2360/851 = 4500 * 2.8 = 12600 kg.

m top. = ANZ + m top.p.

m top. = 4500 + 12600 = 17100 kg

m eq. = m slug. + m equipment + m k.e. + m Pete. + m top

m eq. = 86070 + 160 + 525 + 1320 + 17100 = 105175 kg.

m prev. = m additional vzl. -m eq.

m prev. = 158760-105175 = 53585 kg

m fact. = m pass + m bug + m r.k. + m gr .

m fact. = 12995 + 3200 + 950 + 2000 = 19145 kg.

m St. t. = m kz -m fact.

m sv.t. = 40230-19145 = 21085 kg.

3. Registration of shipping documents

3.1 Check-in list for shipments of passengers and baggage

The register of passengers and baggage dispatches (BP) is the primary document and serves to keep track of passengers by categories sent by this flight.

According to the registration sheet, the following is made:

Accounting for primary shipments of passengers and baggage by landing points,

Accounting for paid baggage shipments,

Drawing up luggage and summary loading lists and centering schedule.

For registration of shipments of passengers and baggage, two forms of the statement are used:

1. The formK11-a... This form is used to record shipments on non-stop flights. Form K11-a is filled in one copy, which with attached flight coupons remains at the airport of departure. In the case of a flight to aircraft the other airline sends flight coupons to the aircraft operator.

2. The formK11-b is used to account for flights with intermediate landings and is filled in in duplicate. The second copy is given to the flight attendant on board the aircraft for the intermediate landing airport and is used to control the attendance of passengers for boarding at this airport.

The main document confirming the fact of registration is the flight coupon, which is attached to the statement.

Orderfillingstatementsregistration.

Before the start of registration, the registration agent fills in the header part of the statement, which indicates the type of aircraft, its number, flight number, aircraft belonging, date and time of departure, airport of departure and destination, the number of seats installed on the aircraft.

When registering a flight with a stopover, in the heading section, the initial and final airports are indicated, and the name of the airport to which the passengers are checked in is indicated in the column for the landing point.

Count "paragraphlanding "- each passenger following a paid air ticket is assigned a separate line in the statement and the number “1” is entered in the corresponding column.

If the passenger is accompanied by a child under the age of 2 years, then in the check-in sheet he is entered in the line of an adult passenger, with whom he follows in the column "RM". If the passenger (TCD) is accompanied by two children under 2 years of age, then the second child is entered in the column "RB" and a separate line is assigned to him. "RB" - children aged 2 to 12 years.

When following a family, the lines occupied to register them are concatenated with a curly brace. For example, a family consisting of one adult (TCD), one child (RB) and two RMs presented tickets for registration. count Manualluggage "- the numbers indicate the mass of the passenger's belongings, which he takes into the aircraft (into the passenger compartment).

Count "baggage"- the number indicates the number of pieces and the weight of checked baggage (that is, baggage is checked out with baggage tags under the responsibility of the carrier). The weight of paid baggage stands out from the total weight of baggage.

Count "Numbersluggagetags "- numbers of the luggage tags with which the luggage was numbered are put down. If the luggage tags are selected in ascending numbers, then it is allowed to indicate the number of the first and last tags in full, and the rest with the last three digits.

After the end of registration, the agent sums up the results, and the data is transferred to the dispatcher of the SOPP. The registration sheet is filled out accurately, it is strictly forbidden to make any corrections or erasures when filling out the columns of the sheet.

If necessary, make a correction - the line with the erroneous entry is crossed out and at the end of it the signature of the person responsible for registration is put, new data is entered into the next line. The corrected totals in the statement must be negotiated and signed by the check-in agent and baggage acceptor.

The check-in sheet without flight coupons is considered invalid.

Exercise

Fill in the check-in sheet for passenger and baggage shipments.

St. Petersburg-Surgut.

W 1 VZR, 1 RB, 3 RM, bag-18 kg, bag-5 kg, bag-34 kg.

W 1 VZR, 1 RB, suitcase-27 kg, bag-5 kg, stroller-10 kg.

W 1 VZR, 1 RB, 1 RM, bag-15 kg, suitcase-10 kg, bag-15 kg, bag-5 kg.

Ш 1 ВЗР, skis-11 kg, bag-5 kg, suitcase-15 kg.

Ш 1 ВЗР, suitcase-20 kg, bag-5 kg, bag-7 kg.

W 2 VZR, 1 RB, suitcase-34 kg, bag-15 kg.

W 1 VZR, 1 RM, suitcase-25 kg, stroller-10 kg, bag-18 kg.

Ш 1 ВЗР, suitcase-15 kg, suitcase-10 kg.

W 1 VZR, bag-5 kg, suitcase-15 kg, TV-6 kg.

W 1 VZR, bag-18 kg, bag-5 kg.

3.2 Luggage list

The baggage list is a document confirming the acceptance and delivery of baggage on board the aircraft.

It is issued by the baggage acceptor based on the results of check-in in triplicate for each baggage unloading point. The first copy follows along with the cargo and is handed over by the receiver of the destination airport. The second copy remains with the flight attendant, and the third copy - in the COPP of the airport of departure.

The baggage list contains information:

About baggage accepted from passengers of carriage on this flight and registered with baggage tags,

About unaccompanied baggage (baggage sent on parcel receipts),

All faults discovered during acceptance operations,

On the results of baggage claim at the destination airport.

The procedure for filling in the luggage list.

The heading part of the baggage list contains the airport of departure and destination (unloading) of baggage, the type and number of the aircraft, the date of departure and the flight number.

Count "roomluggagetagandpre-consignmentreceipts "- indicates the full number of the first and last baggage tags with which the baggage was numbered (that is, marked). If the checked baggage was sent back, then the number of the forwarding receipt shall be indicated in this column.

Count "Colourtags "- indicates the color of the tags with which the baggage is marked.

Count "numberplacesluggage "- the number indicates the number of pieces of baggage accepted from passengers for transportation.

Count "Numbersluggagepremisesandcontainers "- on the basis of the centering schedule, the number of the luggage compartment of the aircraft is entered, where the luggage will be loaded before this point of embarkation (unloading).

Count "the weightcontainerwithluggage "- for container transportation, the weight of the container with baggage is indicated, and for piece transportation, the weight of the baggage items is indicated.

Line "Total"- the number indicates the number of pieces and the weight of the baggage according to the corresponding columns.

Line "Servicemarks "- to be filled in in cases where baggage is transported under control ( foreign tourists, deputies) and when transporting unaccompanied baggage according to the parcel receipt.

Line "UploadedvairplanePSBairportdeparture "- the baggage acceptor signs, which confirms the accuracy of the baggage list data.

Line "MarksOmalfunctionsattransportationluggage "- to be filled in in cases where the baggage handling technology is violated, that is, in the process of baggage acceptance and delivery, baggage malfunctions are reflected (lack of baggage, damage to baggage, undocumented baggage). The data displayed in this line is confirmed by the signatures of the baggage acceptor and the flight attendant.

Line "dataonthe resultsdistributionluggage "- to be filled in by the baggage acceptor of the airport of unloading after baggage has been handed over to passengers. If no malfunctions occurred during baggage claim, then tear-off coupons of baggage tags are stored for 5 days, and if a malfunction occurs, until the causes of the malfunction are investigated.

3.3 Bootstrap summary

Summarybootbill(SZV)- this is the primary document, which records the entire commercial load in general for flights and landing points.

Based on the CZV data, a message is transmitted about the loading of the flight at the next landing point. The SZV is drawn up by the person on duty for the preparation of the accompanying documentation in triplicate. The first copy of the SZV remains with the crew and is attached to the flight task, the second copy is sent to the SOPP of the airport of the first landing, and the third copy remains at the SOPP of the airport of departure and serves to record dispatches and messages about the loading of the aircraft at the airport of the first landing.

SZV is filled in on the basis of the data of the registration sheet, baggage sheet and postal and cargo sheet.

The procedure for filling out the summary boot sheet.

Before filling in the SZV, the person on duty for completing the accompanying documentation gets acquainted with the flight plan for the given day (daily plan), specifies in the CPAP the time of departure of the flight according to the schedule, the aircraft number, and with the SOPP dispatcher - the maximum commercial load, after which he fills in the header part of the statement.

Line "Signadditionalflight "- a scheduled flight - "1" is indicated, an out-of-schedule flight - "0" is indicated.

Line "fromairportbeforeairport "- the starting and ending airports are indicated.

Line « datedeparture "- the numbers indicate the date, month, year of the flight.

Line "pernumber"- to be completed in cases when the flight is transferred to the next day.

Line "type ofandroomairship "- the type and number of the aircraft according to the daily flight plan is affixed.

Line "Armchairs"- the number indicates the number of seats installed on the given aircraft.

Line "flight"- the number of the flight according to the schedule is affixed.

Line "limitmail "

Line "Limitingnumberarmchairs "- to be completed on mail flights.

Line "Signtransitflight "- "P" - initial flight, "T" - transit flight.

Line "roomshifts "- the number of the shift that completed the commercial load for this flight is affixed. As a rule, there are four shifts in the service.

Line "timedeparture "- the numbers indicate the time of departure of the flight according to the schedule.

Line "FULL NAME.commanderairship "- the surname and initials of the aircraft commander are put down and the aircraft operator is indicated.

Count "an airportlanding "- the landing points of the aircraft are indicated sequentially. "PR" - indicates the load, which passes through the airport in transit (overflight). DG - additional loading - the results of registration of passengers and their luggage are put down. BC - total - line data is obtained by summing the PR and DG lines.

At the airport of initial departure, the load is entered in the DG line based on the results of the check-in sheet.

Count "numberpassengers "- based on the data of the registration results, the number of passengers is put down by category and by landing points.

Count "baggage"- the total weight of checked baggage is affixed and the weight of paid baggage is allocated from the total weight.

Count "cargoandmail"- on the basis of the postal and cargo sheet, the weight of the cargo and mail is affixed, respectively.

Count "Servicemarks "- messages about the loading of the flight are indicated. When transporting heavy cargo, "TYAZH" is put down, when transporting official correspondence - the number of the service package, if ballast was used when drawing up the alignment schedule, then "BAL" is indicated.

When summing up the flight totals, the "total" line is filled in for each type of shipment, the final line is obtained by summing the "DG" lines at the airport of initial departure and by summing the "aircraft" lines at the intermediate landing (transit) airport.

When determining the actual load of the flight, it is necessary:

1. Fill in the line the mass of passengers.

2. Transfer the totals of the column "cabin load" (1), "baggage" (2), "cargo" (3) and "mail" (4) in the corresponding lines.

3. Summarize the data on the types of loading and enter in the line "loading".

Last minute changes - made by the boarding agent in the event of a change in payload (no passenger arrives at boarding, removal of cargo). In this case, changes can be made subject to maintaining the alignment set by the alignment dispatcher and only with his consent. Changes are made in the last minute changes column.

Graph "an airportlanding "- the code indicates the name of the airport to which the load change occurs.

Graph "viewsending "- depending on the type of shipment, "PAS" - passenger, "BG" - luggage, "GR" - cargo, "PCh" - mail are indicated.

· line «+, -»: «+» - is affixed in the case when the commercial load increases (passengers' admission, additional baggage, cargo and mail), "-" - the commercial load decreases (removal).

Graph "numberpassengers "- the number indicates the number of passengers.

Graph "the weight"- the mass of passengers, baggage, cargo, mail is affixed.

· line "Total"- is determined by summing up the “weight” column and then transferred to the “last minute changes” line. Last minute changes must be confirmed by the signature of the boarding agent.

withtaking into accountchanges "- these lines are obtained by summing or subtracting changes in the last minute from the line "load" (thus determining the actual load of the flight),

· line "Maximum permissible- the weight of the maximum commercial load is put down, which is calculated by the airport navigator on duty when preparing the crew for departure.

After drawing up the SZV, the duty officer (dispatcher) puts his signature in the line “made by the dispatcher”.

PeculiaritiesfillingSZVvintermediateairports.

Upon receipt of the departure telegram from the initial airport of departure, the person on duty for the preparation of the accompanying documentation proceeds to the registration of the SZV (filling in the header part of the statement).

Upon arrival of the aircraft at the intermediate airport, based on the copy of the SZV received from the crew, the duty officer fills in the line "PR" in the new SZV, that is, from the copy of the SZV of the initial departure, the loading of the "DG line" of the destination airport is transferred to the "line of PR" of the new statement.

Upon completion of registration, the duty officer enters the results of registration in the "DG line", then sums it up with the "PR line" and fills in the "BC line". The final CZV line at the intermediate landing airport is determined by summing up the “aircraft lines” by landing points, the rest of the calculations of the payload are similar to those at the airport of initial departure.

In the heading part of the statement, the duty officer puts down the intermediate landing airport in the line with the sign of the additional flight - "T".

3.4 Centering plot

Centeringspecificationsaircraft- the concept of designation and definitions used in the calculation of payload.

Centering characteristics are based on the center of gravity.

Centregravity- this is the point of application of the total force of gravity of the aircraft, that is, the point of application of the resultant of all the forces of gravity of all parts of the aircraft.

The location of the aircraft's center of gravity determines the balance, stability and controllability of the aircraft on the ground and in the air, that is, flight safety.

Aircraft centering (X?) Is the distance from the nose of the MAR (mean aerodynamic chord) of the wing to the aircraft's center of gravity, expressed as a% of the length of the MAR.

In operation, the alignment of the aircraft is determined using the alignment graph or automated system calculating payload.

Distinguish:

Centering of empty equipped aircraft

Centering of an empty aircraft

Takeoff centering of the aircraft

Flight balance

Landing centering

Maximum permissible centering (front and rear)

Centeringschedule- this is an official document that records flight data, calculation of the maximum payload and placement of the actual payload, as well as the takeoff and landing weight and balance of the aircraft obtained at the same time.

The alignment schedule is drawn up by the alignment dispatcher in two copies. 1 copy is handed over to the crew, 2 - remains in the SOPP of the airport of departure along with other documents.

In the upper part on the left of the graph are the mass characteristics, on the right - the information about the flight. Below on the left are the initial data of the type of loading, their value, the division price on the working area of ​​the chart and the direction of the report on the working area (""). On the right, in the vertical column, the actual sales load is recorded line by line.

On the working area there are lines with scales for taking into account the centering value by separate types of loading. Each division of the scale represents a graphical value of the centering change.

The starting points for the calculation are the alignment of the empty, equipped aircraft and its mass.

Conclusion

Airports are increasingly interested in mobile and social media applications, as well as smart technologies, including geolocation services, to improve the quality of service.

Improving the passenger experience is the main driver of IT investment for the majority (59%) of the world's airports. One example of this change has been the explosive increase in the use of mobile apps and social networks to deliver personalized services. In particular, by the end of 2015, 88% of airports plan to invest in the creation of mobile applications that provide passengers with operational information about changes in flight status and waiting times. During this period, 78% of airports also plan to invest in social media apps, with two-thirds of those surveyed already testing app trials or evaluating investments.

With the constant growth in the number of passengers at airports around the world, both the optimization of the use of existing resources and the efficient management of passenger traffic are becoming priorities. Half of the survey participants see the use of geolocation services as a tool to reduce airport congestion. Over the next three years, new mobile navigation services should become commonplace, allowing passengers to navigate the airport with ease. At the moment, only 10% of airports use geolocation services, but by 2015 their number may grow to 70%.

Airports are beginning to use geolocation technology to track in real time the location of airport employees, vehicles, baggage and other key assets, as well as monitor passenger traffic. More than 60% of operators see improving business intelligence systems as a priority in all airport management issues, while 40% are already using these new infrastructure technologies.

List of used resources

1. Air Code of the Russian Federation.

2. Federal Aviation Regulations " General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors and consignees. " 2007 year.

3.http: //www.aviaport.ru/digest/2012/09/25/241129.html.

4.http: //ru.wikipedia.org/wiki/%C0%FD%F0%EE%EF%EE%F0%F2.

Posted on Allbest.ru

...

Similar documents

The history of creation, organizational structure and directions of activity of the motor transport enterprise "Dekom" SIA. Research of the logistics and marketing functions of the enterprise in order to improve the transport service for passenger traffic.

presentation added on 08/20/2013


The structure, functions and tasks of the press service, the nature of its relationship with the media. Features of the work of the press service in a state and commercial organization. Analysis of the work of the press centers of the international airports of the capital: Domodedovo, Vnukovo, Sheremetyevo.

term paper, added 01/16/2011


The essence and types of commercial activities of the enterprise. Retail trade as a type of commercial activity: organization and analysis. Development of recommendations for improving the range and working with suppliers. Assessment of economic efficiency.

thesis, added 12/20/2011


Analysis of indicators of the level of customer service in retail retail chains... Investigation of the process of organizing trade services for the population in the shop of LLC "Computer Center CSN-Barnaul", assessment of indicators of the effectiveness of commercial activities.

term paper added 12/14/2013


The structure, roles and tasks of the commercial services of the organization. Characteristics of OOO Stroykeramika. Organization of the work of the commercial service at the enterprise. Analysis of indicators of economic efficiency of commercial activities and recommendations for its improvement.

term paper added 02/10/2013


Characteristics of a fish restaurant. Operational production planning. Organization of production of products, workplaces in the shop, the work of auxiliary services, service at the enterprise, commercial activities. Rational organization of supply.

term paper added 06/24/2015


thesis, added 09/22/2013


Functions, goals and objectives of the commercial activity of a retail trade organization. Commercial work for the purchase of goods. Organization of commercial work for the sale of goods. Analysis of indicators of the effectiveness of commercial work in a trade organization.

term paper added 02/04/2011


The role and importance of advertising in commercial activities. Description of the organization of trade and commercial activity of LLC "Petrovich", the advertising policy of the enterprise. Recommendations aimed at improving commercial activities in the field of advertising.

term paper added on 08/27/2012


Principles, methods and mechanisms for defining commercial activities. Evaluation of commercial work on the purchase of raw materials and materials, the sale of goods of the store "Sergiev Posad Fur Factory". Recommendations for improving commercial activities.

2 UDC (075.8) ББК О37я7 М 36 Reviewers: Sosnin P.I. - Head of the Department of Information Systems and Technologies, Ulyanovsk State Technical University, Doctor of Technical Sciences, Professor, Honored Worker high school Russian Federation; V. Gortikov - Director International airport"Ulyanovsk-Vostochny" Makhitko V. P., Zakharova I. V. Introduction to the specialty "Organization of airport activities": tutorial... - Ulyanovsk: UI GA, 2017 .-- 108 p. The objects of the airport complex, the processes of airport support of flights, maintenance of aircraft, transportation of passengers and cargo are considered. The legal foundations of the organization of airport activities are stated. The engineering structures and equipment of the aerodrome, the standards of its technical operation are described. It is intended for students in the direction of professional training "Operation of airports and aircraft flight support", profile "Organization of airport activities". UDC (075.8) ББК О37я7 © Makhtitko V.P., Zakharova I.V., 2017 3 CONTENTS Introduction ……………………………………………………………………… Chapter 1. Organizational bases of the airport activity 1.1 Airport is an element of the aviation transport system. ……… ..…. 1.2 International Aviation Organizations. …………………………. 1.3 Legal regulation airport operation. ……………… .. …………. Chapter 2. Airport structure 2.1 Airport master plan …………………………………………… 2.2 Aerodrome and its facilities …………………………………… ..….… …… 2.3 Service and technical area of ​​the airport. ………… .. …………… 2.4 Air terminal complex ………. ……………. …………………. …… Chapter 3. Airport services for airlines 3.1 Types of aircraft and airport services …………… ... 3.2 Ground handling of aircraft …………………………… 3.3 Planning and coordination of the use of airspace ……………………………… …………………… Chapter 4. Technologies for organizing passenger transportation 4.1 Passenger service at the airport …………………………….…. 4.2 Baggage handling ……………………………………………………. 4.3 Acquisition of the commercial load of the flight ………………………. Chapter 5. Technologies for organizing cargo transportation 5.1 Airport cargo complex .. ……………………………………… 5.2 Handling of various types of cargo ...…. ……… .. ……………… ………. 5.3 Procedure for loading and unloading an aircraft. ……………………. 5.4 Automation of cargo transportation registration …………………… ... Glossary …………………………………………………………. ………. Literature.…………………………………………………………….……. Appendices ………………………………………………………. …………. 4 7 12 15 20 25 32 35 44 45 51 57 61 65 70 72 75 78 83 93 95 4 INTRODUCTION The modern world cannot be imagined without flights. Overcoming in the shortest time distances between countries and continents, globalization of the world economy, development hard-to-reach regions would have been impossible without aviation. Airports are the links of the transport infrastructure that link land transportation and airspace. The twentieth century began with confident steps into the sky. In 1903, the brothers Orville and Wilbur Wright managed to make a stable controlled flight on the Flyer 1 aircraft. In 1904, N. Ye. Zhukovsky discovered the law of the lifting force of an aircraft wing, developed the vortex theory of the propeller, and calculated the main profiles of the wing and propeller blades. The first airplanes were light, they did not need high speed to climb into the sky, 300-900 m were enough for a takeoff, so any level platforms were suitable for them as an airfield. One of these sites was the Khodynskoye field in Moscow, which has been used as an airfield since 1910. Commercial air transportation originates in the American town of St. Petersburg at west coast the Florida Peninsula, where from January 1, 1914, a small plane began to perform regular flights across Tampa Bay. The first airport in the world is considered to be Devau, built in Keniksberg in 1919. It had not only an airfield, hangars for aircraft and rooms for passengers, but was equipped with a stationary aeronautical meteorological service, which began functioning in 1921. Over the century since then, the airport network has covered all continents. More than 50 thousand air harbors carry out civil transportation alone. A modern airport is a complex engineering facility that provides air transportation of passengers and cargo. The development of airports in the Russian Federation reflects the trends in the development of the domestic economy. Thus, in the early 90s, the crisis in the country led to a reduction in passenger traffic from 86 million passengers in 1991 to 38 million in 1993. At that time, air traffic was supported by more than 1,400 airports, of which only a fourth remained in the 2000s. First of all, small airports ceased to exist regional significance that served local air lines in the Far North, Siberia and the Far East. 5 The reasons for this were the outflow of the population from northern regions and the decline in their economic activity. In 2000-2012 the average growth rate of passenger air traffic was 11.4% per year, the growth of freight traffic was 6.1% per year, and by 2013 the volume of passenger traffic amounted to 225.16 billion RPK, which exceeded the 1990 level by 42%. In 2008, the Concept for the development of the aerodrome (airport) network of the Russian Federation was adopted. It highlights the airports that form the national air transport backbone. They were selected according to the criterion of social significance and based on the development prospects of the regions where they are based. For the construction and reconstruction of airport infrastructure facilities, this document provided for funding of 1.74 billion rubles, of which 57% - funds from the federal budget, 24% - funds from the budgets of the Russian Federation and 19% of funds - private investments. The main mechanism for modernizing the country's airport network is public-private partnership. The state program "Development of the transport system of the Russian Federation for 2013-2020" includes a section "Civil aviation" with funding of 1,678.9 billion rubles. (in prices of the corresponding years), including 422.6 billion rubles. from the federal budget, 32.3 billion rubles. from the budgets of the constituent entities of the Russian Federation, 1224.1 billion rubles. extrabudgetary funds. The state program plans to reconstruct 102 runways, according to the plan to renew the aircraft fleet by 2020, at least 418 aircraft units will be delivered to operators. As a result, the number of air passengers will grow to 86.1 million per year, the number of passengers sent from the airports of the Russian Federation will increase to 76.6 billion, the cargo turnover of civil aviation will grow to 5.9 billion t-km per year, the volume of transported goods - up to 1.5 million tons per year. The intermediate results of the implementation of these plans are reflected in Appendices 1 and 2. Despite the unfavorable trends in the economy in recent years, air transport enterprises are increasing their traffic volumes. At the same time, the concentration of aviation markets should be noted: 35 of the largest airlines perform up to 90% of passenger traffic, small airlines are merging to remain competitive. The transport strategy of the Russian Federation until 2030, approved by the Order of the Government of the Russian Federation of November 22, 2015 No. 1734-r, determines the directions of development of the country's transport system, based on the rates of socio-economic 6 development. The strategy provides for the construction and reconstruction of highways, the construction of high-speed railways, development of infrastructure of sea and river ports, airports and air navigation system. The development of air transport is necessary for the economic activity of the state. Therefore, this industry requires trained professionals. The educational discipline "Introduction to the specialty" is aimed at forming the knowledge of the main directions of work of a modern airport complex among students of the profile "Organization of airport activities". This discipline acquaints students with the basics of the future profession, with the technical and economic indicators of the airport, the functions of its divisions. Objectives of the discipline: to form knowledge about the structure of the airport complex and the interaction of its services, the processes of airport servicing of aircraft (AC), service of passengers, cargo, mail. To consolidate knowledge and develop practical skills of students, each section of the textbook contains control questions and practical tasks. 7 CHAPTER 1. ORGANIZATIONAL BASIS OF THE AIRPORT OPERATIONS 1.1. Airport - an element of the aviation transport system The transport system provides communication between the regions of the country, their exchange of resources, economic interaction of enterprises. Therefore, the development of transport is important for any state. With the scale and climatic characteristics of our country, aviation is an important link in transport chains. It performs functions that are not available to other elements of the transport system - road, rail, river and sea transport. The aviation of the Russian Federation includes three areas, differentiated by functional purpose: a) state aviation provides the needs of the country as a whole - protection of state interests, border protection, defense, rescue operations during liquidation emergencies and their consequences; b) experimental aviation is used for research activities, during development work, testing of aviation and other equipment; v) civil Aviation satisfies the needs of citizens and legal entities, using aircraft for the transportation of passengers, baggage, cargo, mail, for various aviation work, training and amateur flights, sightseeing flights, etc. Civil aviation is divided into two classes: - transport aviation carries out the transportation of goods on a commercial basis , passengers, baggage and mail (on regular and irregular routes) and the performance of aviation work; - General aviation (GA) carries out non-commercial transportation (business, private, sports flights), performs aviation work free of charge or privately. All these forms of airspace use are impossible without aviation infrastructure - a complex of interconnected service structures or facilities that ensure the functioning of aviation. Aviation 8 infrastructure includes airfields and airports, centers and flight control points aircraft, air traffic management facilities, storage facilities for aircraft, points for receiving, storing and processing information in the field of aviation activities, centers and equipment for training flight personnel, as well as other structures and equipment that are used to provide aviation transport. Aviation infrastructure, aviation equipment and their operating personnel constitute aviation transport system(ATC). It has a hierarchical structure and consists of four interconnected subsystems (Fig. 1.1): - "crew - aircraft" system; - system "dispatcher - ATC facilities"; - aircraft technical operation system; - flight support system. Rice. 1.1 The structure of the air transport system ATS is a man-machine system, the elements of which are organizationally linked, operate together, according to uniform standards. The elements of automatic telephone exchange are aircraft and their crews, airlines, aerodromes and airports, organizations for the maintenance of aircraft and air traffic services, institutions for the supervision of flight safety, complexes of ground facilities for the Organization of flight activities Regulation of flight activities Navigation Airfield Security Air Navigation Meteorological Ornithological Aviation Engineering Organization of transportation Medical Radio-lighting Operational management of ACR and RPS E-VS system: aircraft ← crew ATC system: dispatcher → ATC facilities aircraft technical operation system flight support system flight support system 9 flight preparation and support, personnel employed maintenance and repair of aircraft and ground vehicles, aviation administration. The main subject of automatic telephone exchange is the operator - a citizen or legal entity that owns an aircraft on the basis of ownership, lease or other legal basis, using this aircraft and having an operator's certificate (certificate) (Article 61 of the Air Code of the Russian Federation). A carrier is an operator who is licensed to carry passengers, baggage, cargo or mail by air on the basis of air carriage agreements. Airports permanently based aircraft are called base. Airports designated for unscheduled landings are called alternate airports. According to their status, there are three types of airports: - airports of federal significance provide air traffic between the cities of federal significance Moscow, St. Petersburg, Sevastopol, between the administrative centers of the constituent entities of the Russian Federation and international routes; the register of these airports is approved by the Government of the Russian Federation; an international airport is an airport that is capable of receiving aircraft performing international transport, equipped with border, immigration, customs, phytosanitary, sanitary and quarantine control points; - airports of regional significance - large and medium-sized airports connecting regional centers; - airports of local air lines have the bulk of traffic on local air lines (MVL) - routes laid between settlements within the territorial administration of FAVT. For domestic air transportation, the point of departure, point of destination and all points of landing are located on the territory of the Russian Federation. To international air transportation include those, the points of departure and destination of which are located on the territories of two states or on the territory of one state, if a point (points) of landing on the territory of another state is provided (Article 101 of the RF VLC). An airport, as a rule, unites several business entities that perform various functions for providing flights. The main operator for the provision of services at airports is an economic entity that has an airport certificate and a certificate of state registration and airfield fitness for 10 operation. An operator for the provision of services at airports is an economic entity that has certificates for the implementation of airport activities, has and (or) uses on any legal basis a complex of facilities, including an airfield, and (or) an airport terminal, and (or) other infrastructure facilities of an airport , intended for the provision of a complex or part of services at airports (Resolution of the Government of the Russian Federation No. 599 "On the Procedure for Providing Access to Services of Natural Monopolies at Airports" dated July 22, 2009, revised on January 31, 2012). The property complex of the airport includes land, real estate, movable property, property rights, intellectual property. Not all airport facilities can be transferred to the ownership of business entities. The airfield, runways, taxiways, aircraft parking areas, aprons, radio and light-signaling equipment are not subject to privatization, they can only be in state ownership. The technological process of the airport includes four interconnected technological lines for servicing the following flows: 1) passengers and their luggage; 2) the flow of cargo and mail; 3) the flow of arriving and departing aircraft; 4) the flow of material assets necessary for the production activities of the airport. To service each of these flows, the airport has appropriate services, equipment, and buildings. The work of these services is the content of the airport's activities. The organization of airport activities is carried out by the flight support system. This subsystem of the automatic telephone exchange performs the following functions: - aerodrome support of flights consists in constant maintenance of the aerodrome in a condition suitable for the reception and release of aircraft; - engineering and aviation support assumes control and maintenance of the aircraft in good condition; - navigational support of aircraft flights consists in the fact that the co-pilot or navigator receives information for laying the route and calculating the flight based on the lists of air routes and aerodromes with maneuver and approach diagrams, 11 collections of information data for international flights, operational data on changes condition of airfields; - radio technical support is carried out by means of airfield and route radars, radio direction finders, which provide communication between the aircraft in flight and ATC; - lighting equipment allows aircraft to land at night and in bad weather conditions; - meteorological support means that the aircraft crew receives oral advice or documents with a weather forecast in the aerodrome area (if the flight lasts more than 2 hours); this information is provided to airlines by the Federal Service for Hydrometeorology and Environmental Monitoring on the basis of an agreement; the aerodrome also has its own point of measurement and observation of the actual weather, which is necessary for the operation of the airport complex; - ensuring ornithological safety is aimed at eliminating conditions for collisions between aircraft and birds in the 15 km zone around airports; - medical support involves monitoring the health of the crew 2 hours before departure and on a quarterly basis (VLEK); - rescue and search and rescue operations (ASR and RPS). The flight support system as an element of the automatic telephone exchange has two groups of organizational functions: a) organization of transportation - these are the processes of selling transportation, registering passengers and organizing their boarding, receiving and delivering on board baggage, cargo, mail, calculating the load of an aircraft, servicing it upon departure and arrival at the place; b) operational management of the airport's current activities is the coordination of the work of all flight support systems, all structures of the airport complex, based on the requirements of flight safety and their regularity. External coordination of the ATC is carried out through the structure of authorities that have developed in the country and in the world, which are responsible for the regulation of flight activities and the organization of flight activities. Based on their requirements and solutions, the work of airports and airfields, the relationship between airlines and consumers of air transport services, the work of GA and ATC structures at the national and international levels are built.

Almost all planes and the airport are associated with romance and interesting journeys... Of course, many people dream of finding a job at the airport, because this is an opportunity to build a good career for themselves. Let's find out how to start working in air harbor, as well as options for vacancies that open up for young professionals.

Security personnel

Before getting a job, you need to decide on a vacancy. Some require higher education, while others do not. In addition to education, work experience, as well as additional knowledge, will not hurt for a serious position. For example, knowledge of English language at least on a conversational level, it is necessary for those who register passengers, as well as for employees of the currency office and restaurant staff. Knowledge of other languages, especially Asian, will be an added advantage.

Before joining the staff, you need to undergo special training or courses. Further, candidates will face a probationary period, which is often at least one month. If a young worker shows his best side, then he is hired. You need to understand that working at the airport is not only interesting, but also very responsible.

You need to not only come to work on time and fulfill your immediate duties, but sometimes work in excess of the norm, without additional fees. You also need to be prepared for night shifts, a difficult schedule, conflicts that often arise at the airport, etc. Often the airport is located far from the city, so you need to be prepared for the fact that it will take a long time to get to work. Not all air hubs have transport that takes staff home.

You can find a suitable vacancy on the official website of this or that airport... As a rule, HR managers publish hot vacancies on their resource. The requirements for everyone are clearly laid out, so you will immediately understand if the offer is right for you. After that, you need to contact the manager or send your resume to the email address. If you are interested in a company representative, he will schedule an interview for you. In interviews, the following questions are often asked about:

• education;
• work experience;
• skills and abilities for a specific position;
• general questions to understand if you understand the area in which you plan to work.
• it is also possible that they will ask: what attracts you to work at the airport?

Next you have may ask for a printed version of the resume... If everything is in order, you will be offered to take preparatory courses and a trial period. Upon successful completion, you will become an airport employee.

Young people are learning the WFP profession

Who works at the airport: professions

Those who wish to work in air gate often ask the question: who can work at the airport? As we said, it all depends on education. Alas, without higher education you will not be hired for a prestigious position. For those who do not have a higher, only such vacancies are opened:

• Movers. They are unloading luggage. In order to enter this job, you need to be young, strong and preferably athletic. Only men are hired for this position.
• Cleaning ladies. Typically, this job is chosen by women, and not young. Their responsibilities include cleaning the entire complex.
• Washers. They, unlike the cleaners, only wash the aircraft cabins and their exterior. Cleaning the floor is not their responsibility.
• Refuellers. It is also an option for men. Tankers directly fuel aircraft. It must be said that this is a rather demanding job, so no one is hired for it.

If we talk about who can work for a girl at the airport, and without education, then this, of course, is a job as a seller. Often, airports have a huge number of stores that require responsible employees. It is enough to have a complete secondary education and take courses to obtain this position... However, the seller will not be accepted to the pharmacy without the appropriate education. Only people who have graduated from medical school are hired for this kind of work.

If you have a university degree in medicine, you can also apply for a medical position at an airport medical unit. Those with a secondary medical education are allowed to wash the floors in the medical unit, prepare solutions and tools for doctors.

More about vacancies

We have not covered the entire list of professions at the airport. Everyone knows that airports have cafes and restaurants. That is why these establishments always require decent employees. A whole list of vacancies opens before employees:

• Cook;
• confectioner;
• dishwasher;
• waiter;
• bartender;
• baker.

The chef in the restaurant usually does not bake, so there are separate employees for this. Chefs prepare hot meals, salads, desserts, etc. Almost all of these vacancies require secondary specialized education. You can only become a waiter, bartender and washerman after graduating from school. Jobs related to military service have a prime location at the airport. We are talking about such professions:

• security guard;
• controller;
• document checker;
• an employee who inspects baggage, etc.

Also, the airport always requires managers, cashiers, foremen, visualizers, planners, cable splicers, gas and smoke protection masters, etc.

Pros and cons of working at the airport

Of course, working in an air harbor has many advantages. However, it all depends on the specific position. Of course, few people want to work as a cleaner, but wage such an employee at the airport is slightly higher than in any other establishment. On average, cleaners there receive 13-15 thousand rubles.... This option is suitable for women who have long been retired. In general, the benefits of being employed at the airport are:

• paid sick leave and vacation pay;
• stable work;
• competitive wages;
• friendly and large team;
• the opportunity to find good friends, as well as a life partner;
• preferential credit programs;
• career;
• frequent awards.

The cons are:

• long working day;
• night shifts;
• possible conflict situations;
• huge responsibility (especially for those who check baggage and check in passengers);
• remoteness from home, since airports are often located far from the city center;
• life-threatening, as there may be terrorist attacks at airports.

In order to become an employee of an air hub, one must not only have the appropriate knowledge, desire and diploma, but also possess such qualities as benevolence, stress resistance, sociability, restraint and responsibility. Only the employee who meets all these parameters can achieve high results and receive high wages.

If you are confident in your abilities, you always have the opportunity to apply for a particular vacancy, and wait for the decision of the personnel worker. Don't worry if you are not hired for the position you want. Try at least someone to get a job at the airport, and also fulfill your duties conscientiously. Then it is quite possible that you will be noticed and invited to the desired post.

In contact with