If there is an e-mail service check-in for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, issuing boarding passes at ticket offices and self-service terminals not made less than 1 hour before the train leaves the starting station of the route.
Issuance of non-cash electronic tickets for the travel of children under 5 years old without occupying a separate seat, accompanied by adults from stations located on the territory of Ukraine, the site is not produced... ATTENTION! Since March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are not valid for entry, transit, stay and movement on the territory of Ukraine, an international passport is required.
If the ER is not passed or is not possible, then you need to get a boarding pass on the form at the ticket offices or self-service terminals of JSC "Russian Railways" ONLY on site Russian Federation .
Dear passengers! Before driving around international route we ask you to carefully study the passport and administrative (including visa) and customs regulations both in relation to yourself and in relation to your hand luggage and luggage. The carrier is not entitled to monitor compliance with these rules and is not responsible for non-compliance with these rules by passengers. For detailed information on the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of destination located on the train route.
The choice of seats for trains between Finland and Russia is temporarily unavailable when issuing an electronic ticket from Finland.
If you do not see a single train, uncheck the "Only with tickets" checkbox and click the "Schedule" button.
To see the cost of the trip, you need to select one of the proposed train options, then indicate the carriage and seat and enter the passenger's personal data. After that, the ticket price and other additional data will be displayed.
Buying e-tickets for commuter trains without specifying places is currently only possible on trains following the routes Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imeretinsky resort - Sochi Airport - Lazarevskaya.
The ticket price includes the cost of the ferry crossing.
For more information, see the section "Communication with Crimea"
Deferred payment service is available for trains marked with the "Deferred payment" icon
If a price range is specified for the selected carriage, the cost varies depending on the type of seat (upper side - upper - lower), and for Lux and SV cars of the Strizh train - depending on the number of passengers in the compartment (1 or 2).
The fare on "Sapsan" trains, on "Swallow" trains of the 700th numbering of the DOSS carrier (JSC "Russian Railways"), as well as on trains with the "DC" sign changes automatically depending on demand and departure date and is not a public offer.
Information on the application of special fares (Senior, Junior, roadmap).
Before issuing travel documents at the stage of filling in the data, make sure that you have chosen the required tariff plan!
For technical reasons, at the stage of entering passenger data, the maximum fare for the selected class of service is displayed on Sapsan trains departing from July 23, 2018.
At the "Passenger details and payment" step, a seat is reserved and the actual fare is displayed.
The message about the impossibility of selling to the direction via the Internet - only at the checkout (PST_FUNC_NO_INET_SALE)
How to return a ticket?
To return tickets, go to "My Orders". Select your trip and click on "Return tickets". Select the tickets you want to return from the order and issue a refund.
If you do not see "My Orders", please enter the site. Login - the email address with which the tickets were ordered. The password is in the letter that was sent after your first order on Tutu.ru. If the letter is lost, the password can be restored.
The money will be returned to the card with which the tickets were purchased within 30 days. But usually they return after 3-4 banking days. Not the entire amount of the order will be returned, the size depends on the time when the tickets were handed over.
In order not to lose on the return, issue special conditions for the return, then we will return the entire amount and the service fee when returning an hour or more before the train departure.
How to transport an animal on a train?
To transport pets across Russia, you do not need to draw up veterinary documents. Small pets, except for large dog breeds and guide dogs, are carried in cages in the carry-on area. The size of the cage by the sum of three dimensions should not exceed 180 cm.
Large dogs should be muzzled and on a leash, under the supervision of the owner or escort.
What does it take to get on the train?
After paying for the order, we will send an email with the order form and SMS with a 14-digit code.
If you have passed electronic registration, show the conductor the original passport or document for which you bought the ticket, and the order form. The form can be shown on the phone or printed.
A train with electronic registration is marked on the train card with the signature “El. reg ", and after buying tickets in a letter we write whether passed electronic registration.
If the train does not have electronic registration, get a ticket at the ticket office at the train station or in the terminal. To get a ticket, you need the original passport or document for which you bought the ticket, and an order form with a 14-digit code.
Trains without electronic registration are marked with the signature "̶Э̶л̶.̶̶̶̶̶̶ ̶р̶е̶г̶", and if the electronic registration has not been passed, we also write about this in a letter.
What should I do if I made a mistake when entering passenger data?
If you made a mistake in one letter of the name, surname, passport number or date of birth - do not worry. You will be allowed in with such a ticket. Exception - the error affects the cost of the ticket, for example, it was paid for as a "child", and after being corrected it must become an "adult".
If the train of the carrier "FPK", and you have confused the passport number, name or patronymic, the data can be corrected in the terminal, which the conductors or the head of the train have. You will need to pay 200 rubles for issuing a new travel document.
Not all conductors are aware of this, so please contact in advance before the train leaves.
If there are so many errors that the passenger cannot be identified, the ticket can only be returned - on the website or at the ticket office.
How can I change a ticket for another date or for another train?
According to Russian Railways rules, a ticket can only be exchanged for an earlier train. You can also upgrade the class of service - for example, take tickets in a compartment if there was a reserved seat.
You can exchange a ticket if there is less than 24 hours left before the departure of the train to which the ticket is being reissued. If there is more than 24 hours before departure, the exchange is not possible. It is still not possible to change the carrier and the station of departure and arrival. But you can change the station, for example, to leave St. Petersburg for Moscow not from the Moscow railway station, but from Ladozhsky.
You will not be able to reissue a ticket for another person.
To exchange a ticket, go personally to the ticket office of the station with the ticket and the original passport or other document for which the order was made. If you took tickets for children, their presence is not needed, the original birth certificate is sufficient.
How to buy a train ticket?
- Indicate route and date. In response, we will find information from Russian Railways on the availability of tickets and their cost.
- Select the appropriate train and place.
- Pay for the ticket using one of the proposed methods.
- Payment information will be instantly transmitted to Russian Railways and your ticket will be issued.
How to return a purchased train ticket?
Can I pay for a ticket with a card? Is it safe?
Oh sure. Payment is made through the payment gateway of the Gateline.net processing center. All data is transmitted over a secure channel.
The Gateline.net gateway was designed in accordance with the PCI DSS international security standard. Software the gateway has been successfully audited according to version 3.1.
The Gateline.net system allows you to accept payments with Visa and MasterCard, including using 3D-Secure: Verified by Visa and MasterCard SecureCode.
Gateline.net payment form is optimized for different browsers and platforms, including mobile devices.
Almost all railway agencies on the Internet work through this gateway.
What is an electronic ticket and electronic registration?
Buying an electronic ticket to a website is a modern and quick way to issue a travel document without the participation of a cashier or operator.
When buying an electronic railway ticket, seats are redeemed immediately, at the time of payment.
After payment to board the train you need:
- either go through electronic registration;
- or print a ticket at the station.
Electronic registration not available for all orders. If registration is available, you can go through it by clicking on the corresponding button on our website. You will see this button immediately after payment. You will then need your original ID and a printout of your boarding pass to board the train. Some conductors do not require a printout, but it is better not to risk it.
Tickets for suburban trains will not be refunded without specifying seats. Exceptions are cases of unplanned interruption in the movement of such trains for more than 1 hour.
The purchase of electronic tickets for suburban trains without specifying seats is currently only possible for trains following the routes of the Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imeretinsky resort - Sochi Airport - Lazarevskaya.
Pa ferry and bus tickets are issued without seats
Deferred payment service is available for trains marked with the "Deferred payment" icon
The message about the impossibility of selling to the direction via the Internet - only at the checkout (PST_FUNC_NO_INET_SALE)
If there is an e-mail service check-in for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, issuing boarding passes at ticket offices and self-service terminals not made less than 1 hour before the train leaves the starting station of the route.
Issuance of non-cash electronic tickets for the travel of children under 5 years old without occupying a separate seat, accompanied by adults from stations located on the territory of Ukraine, the site is not produced... ATTENTION! Since March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are not valid for entry, transit, stay and movement on the territory of Ukraine, an international passport is required.
If the ER is not passed or is not possible, then you need to get a boarding pass on the form at the ticket offices or self-service terminals of JSC "Russian Railways" ONLY on the territory of the Russian Federation.
Dear passengers! Before traveling on an international route, we ask you to carefully study the passport, administrative (including visa) and customs rules both in relation to yourself and in relation to your hand luggage and baggage. The carrier is not entitled to monitor compliance with these rules and is not responsible for non-compliance with these rules by passengers. For detailed information on the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of destination located on the train route.
The choice of seats for trains between Finland and Russia is temporarily unavailable when issuing an electronic ticket from Finland.
If you do not see a single train, uncheck the "Only with tickets" checkbox and click the "Schedule" button.
To see the cost of the trip, you need to select one of the proposed train options, then indicate the carriage and seat and enter the passenger's personal data. After that, the ticket price and other additional data will be displayed.
This train is valid automatic electronic registration! After paying for the order, you need print your ticket on paper yourself(A4 format) from the section "My orders" to board the train and present it to the conductor along with the identity document indicated on the ticket.
Ticketing on a form at the box office or terminal is not required!
Registration of "single tickets" to Abkhazia and back is carried out at the next duration of the change from train to bus:
- from settlements Abkhazia from 4 to 24 hours;
- to the settlements of Abkhazia from 30 minutes to 24 hours.
Electronic check-in for the bus is possible.
No electronic registration
Deferred payment service is available for wagons marked with the "Deferred payment" icon
Registration of electronic tickets in luxury carriages of 1A, 1M or 1I class is carried out with the purchase of an entire compartment, in which one or two passengers can travel. In the case of a ticket for more than one passenger in one compartment, the details of each passenger must be indicated.
In international traffic (far abroad): SV or Lux 1/1 (Single) - passage of 1 passenger in the whole compartment, SV 1/2 (Double) - passage of 1 passenger in a double compartment, Lux 1/2 (Double) - passage to a whole compartment of two passengers.
Children can travel with adult passengers in the compartment of Lux carriages without taking a seat (). Registration of a child without occupying a separate seat is possible at the ticket office.
In international traffic: SV or Lux 1/1 (Single) is valid for 1 passenger in a whole compartment, SV 1/2 (Double) - for 1 passenger in one seat, Lux 1/2 (Double) - for 2 passengers in total coupe.
Service classes:
| In Lux cars: | 1A, 1M, 1I, 1G- VIP compartment with bathroom; 1/1 1/2 - for a whole compartment for 2 passengers. |
| In SV cars (2-seater compartment): | 1E, 1U, 1N- with services; 1E- with a bathroom on the "Strizh" train; 1L–Without services; 1B- a whole compartment (for trains of JSC "FPK"); 1/1 - when buying an entire compartment by 1 passenger; 1/2 - for a seat for 1 passenger. |
| In compartment cars: | 2U, 2E, 2T- with services; 2I- triple RIC; 2K, 2L- no services. |
| In second-class carriages: | 3L, 3P, 3E- reserved seat; 3U- transportation of animals (for trains of JSC "FPK"). |
| In carriages for seating: | 1P, 2P, 2E- with services; 1C, 2C, 3C- no services; 2B, 3ZH- transportation of animals. For "Sapsan": 1B- first grade; 1C- Business Class; 2B- economy class +; 2C- Economy class; R- compartment-meeting room. |
| In common wagons: | 3O- general. |
Decoration of a whole compartment for one or two passengers with seats. Seat selection not available.
You can choose a seat number if there is only 1 passenger with a seat in the order. If you indicate the requirements for seats, the reservation can be made to another carriage of the train!
Y (N)- carriage with additional services, where N- the number of food rations;
B- business class carriage;
E- economy class carriage;
F- branded carriage;
NF- non-branded carriage of a branded train;
F- transportation of pets is possible in the carriage.
Signs of seats in the carriage:
BN- without specifying a specific place in the carriage;
AND- places for disabled people;
MF- sale of a compartment with male / female seats.
The train schedule for Moscow station displayed on this page is for informational purposes only and does not contain operational changes related to repair work and other circumstances. When planning your trip, it is recommended to check the timetable at the information station.
Trains at Moscow station
To date, the train schedule for the Moscow station includes 693 railway flights long distance, of which 268 are committed daily. The minimum stop time for trains is 0 h 1 m (train on the route Aleksandrov 1 - Moscow-Yaroslavskaya), and maximum 15 h 33 m (flight on the route Adler - Kazan-Pass.). Most of all in the train schedule arrives from the settlements: St. Petersburg, Nizhny Novgorod, Brest at 00:35, 10:20, 06:47, respectively. The trains departing from Moscow station follow the routes - Moscow - St. Petersburg, Moscow - Nizhny Novgorod, departing at 00:20, 06:35, respectively. When planning a trip, it is worth considering that the schedule of some trains, such as 133Я Arkhangelsk - Minsk- Pass. (Arrival - 01:15, departure - 01:40), 063B Novosibirsk-Glavny - Mogilev-1 (01:15, 01:40), 063B Novosibirsk-Glavny - Minsk-Pass. (01:15, 01: 40), 063B Novosibirsk-Glavny - Gomel-Pass. (01:15, 01:40) have a special schedule, therefore it is recommended to clarify the schedule for a specific date.
