Marhaba services at Dubai airport. Marhaba and Ahlan service in the UAE (Marhaba, Ahlan service) Prices for additional services Marhaba service

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SERVICES "Marhaba". "Marhaba" means "welcome" in Arabic.It is no coincidence that this word, which guests of the East associate with the warmth of local hospitality, was the name of a special service department responsible for meeting and seeing off at Dubai International Airport.One hundred and thirty Marhaba service employees have undergone extensive training to be able to provide service at top level, and serve up to 150 thousand tourists a year. Marhaba services are provided to a variety of passengers: tourists and business people, couples and solo travelers.This service was established by Dnata, an Emirates Group company, in December 1991 to provide those traveling through Dubai International Airport with the necessary assistance during pick-up and drop-offs. Over the years, the service has expanded and now offers a range of new services. For example, the Meet and Greet program provides a warm welcome upon arrival and a touching farewell: the guest is assisted in passing passport control and accompany you, helping to speed up all other formalities at the airport. As part of the Diamond Service program, a special service representative is sent to the passenger to provide personal support in resolving any issues related to arrival and departure.Passengers using Marhaba's services will appreciate the relaxing atmosphere of Marhaba's dedicated lounge, ensuring that their journey is as enjoyable as it is convenient. This luxurious hall, decorated like a traditional Arabic majlis, is open 24 hours a day. It fascinates with its comfort, allowing passengers to relax before flights or in between. Regardless of the airline or flight class, travelers will find a large selection of various treats and soft drinks here, and will also be able to use the services of the business center, watch TV, read the latest newspapers and just have a good rest.For those whose layover in Dubai lasts 8 hours or more, there is a special City Stop program, which includes a 96-hour visa, hotel accommodation and transfer from the airport to the hotel and back. Transit passengers are offered a large selection of 3 and 4* hotels, as well as 5* and 5*deluxe hotels. To use this service, a passenger at Dubai Airport must present an onward flight ticket to Marhaba. The service operates 24 hours a day.The “family” package is specially designed for travelers with children. It includes accommodation of passengers in a separate arrivals hall and expedited completion of all passport and customs formalities, as well as assistance with baggage collection.In addition, Marhaba Service offers Additional services: limousine from Dubai to any point in the Emirates, delivery of flower bouquets, rental of luggage trolleys and special mini-cars for moving around the airport. All of the above types of services are provided both to individuals in cash and to representatives of companies whose employees often travel through Dubai Airport. For the latter, a special corporate program has been developed: Corporate Membership, which gives companies a number of advantages.Any information you are interested in about the Marhaba service can be obtained on the constantly updated website www.MarhabaServices.com.Marhaba Service- the essence of the service: upon entering the terminal building, immediately on the right side there is a Marhaba Service counter, where staff in a yellow vest awaits guests. Guests are provided with trolleys for hand luggage, are escorted without a queue through passport control and taken to the belt where guests receive their luggage. This completes the service.
Upon return, the Marhaba Service is also provided; tourists contact the Marhaba Service employees at the entrance to Dubai Airport. Guests are provided with trolleys for hand luggage and are escorted through passport control without queuing. This completes the service. Cost per person (including children) - $45 (meeting or seeing off).
Diamond Marhaba - the essence of the service: at the entrance to the terminal building, immediately on the right side there is a Marhaba Service counter, where staff in a yellow vest awaits guests; minitransport is provided for quickly moving around the airport building. Guests are provided with trolleys for hand luggage, porter services are free, they are escorted through passport control without a queue, they receive their luggage together and are escorted from the airport to the transport ordered by tourists.
Upon return, the Diamond Marhaba service is also provided; tourists are met at the entrance to the airport, with the name indicated on the sign (on English language) Tourists are provided with trolleys for hand luggage, porter services are free, they are escorted without a queue through passport control and escorted to transport to the plane or along the sleeve to the plane. This completes the service.
Cost per person (including children) - $75 (meeting or seeing off).Attention!
Marhaba Service and Diamond Marhaba are booked at least 2 days before the departure date of tourists. In order to avoid possible claims from tourists, we strongly recommend ordering Marhaba Service, and especially Diamond Marhaba, only if you book an individual transfer.
VIP room ( VIP Lounge). Tourists arriving through the VIP lounge are greeted at the plane's ramp, or at the exit at the "sleeve", with a sign with their name written on it. At the meeting, airport employees accompany you to the separate building "VIP Lounge", where tea, coffee, juices, and canapés are offered in a pleasant and comfortable atmosphere. The VIP lounge employees themselves collect passports and complete the border crossing procedure. At this time, luggage is brought and loaded into the car. The whole procedure takes 15-20 minutes. Individual transfer to the hotel is booked as a separate service. The same service can be ordered upon departure from the country.Since April 2007, escort from the aircraft ramp (or from the exit from the “sleeve”) to the VIP Lounge is carried out only on comfortable buses.Arrival $600 1-5 pax.Departure$ 600 1-5 pax.Extra person (arrival/departure) - $45.

Marhaba's comprehensive range of airport and lounge services make arrival and departure easier, faster and more comfortable. Since 1991, these valuable airport services have been used annually by more than two million passengers at Dubai International Airport: individuals and families, VIPs and corporate clients.

marhaba services are available at Dubai International Airport and Al Maktoum International Airport.

Take advantage of this great offer today

Use Skywards Miles to pay for a marhaba airport pick-up service when you arrive at or depart from Dubai Airport. Minimum value is 5,100 Skywards Miles.

marhaba employees are ready to make the time spent at the airport unforgettable for passengers of any airline, as well as their friends and family.

Important information

  • Emirates Skywards members can use Skywards Miles to pay for select marhaba airport pick-up services, regardless of which airline they choose.
  • Skywards Skysurfers members cannot take advantage of this offer.
  • Airport pick-up services are subject to change and are subject to availability at the time of booking. Only a limited range of services may be offered from time to time.
  • Reservations must be made at least 24 hours in advance.
  • Skywards Miles cannot be used for bookings other than online.
  • Mileage rates are per person, with the exception of family pick-up service which applies to a group of 4 passengers. Skywards Miles can be used to pay for this service for up to 5 additional passengers.
  • Skywards Miles prices include VAT applicable to products and services in the UAE.
  • When booking marhaba airport pick-up services using Skywards Miles, the Skywards member agrees to the collection, use and sharing by marhaba of certain information about themselves held by Emirates Skywards, including their Emirates Skywards membership number, first and last name, membership level and number of miles. on your Skywards account. The transfer of information is necessary to enable the Emirates Skywards member to take advantage of the benefits provided by the partner company.
  • All bookings and mileage deductions are processed instantly.
  • Meeting services at the airport by marhaba employees can only be paid in full with Skywards miles: it is not possible to pay for an individual service partly with miles and partly in cash.
  • Any additional marhaba services must be booked separately and must be paid in cash or by credit card.
  • Once you have booked your airport pick-up service, you will receive a confirmation email from marhaba.
  • Skywards Miles used to pay for marhaba airport pick-up services are non-refundable.
  • The marhaba airport pick-up fee in Skywards Miles is subject to change at the discretion of Emirates.
  • Any changes to marhaba bookings must be reported directly to marhaba via email

Marhaba - Bronze Meet & Greet Arrival- Upon arrival, guests should independently go to the Marhaba Service counter located in front of passport control and select their name on the electronic scoreboard, inform about the type of services ordered and register. A Marhaba staff member will escort guests to a separate line at the passport control area, including eye scanning. Porter services are available for a fee. A Marhaba staff member will then escort guests to the meeting point at the airport exit.

MarhabaSilver Meet & Greet Arrival- Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. In this case, there may be some waiting as a Marhaba staff member may be greeting other guests arriving on the same flight. A Marhaba employee accompanies guests inside the arrivals area, and an electric car is provided in areas where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit.

Marhaba - Gold Meet & Greet Arrival- Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. The meeting is individual and guests are immediately carried out inside the arrivals area; an electric car is provided in places where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit. Additionally, if you order this service on your next flight from International Airport Dubai guests can take advantage of the services Marhaba Lounge located in the departure area (see description below).

Marhaba Family Meet & Greet Arrival– The service is suitable for families (from 2 to 4 people) with the same surname, especially convenient for families and mothers with children and babies. Upon arrival, at the exit of the aircraft arm or at the entrance to the airport building, a Marhaba employee greets guests with a sign with their names. In this case, there may be some waiting as a Marhaba staff member may be greeting other guests arriving on the same flight. A Marhaba employee accompanies guests inside the arrivals area, and an electric car is provided in places where its use is permitted (subject to availability). Guests are escorted to a separate line at passport control, including an eye scan. This service includes porter services and assistance in retrieving luggage. After this, a Marhaba employee will escort guests to the meeting point at the airport exit.