As a rule, airlines prefer to talk loudly about innovations. But in the situation with Nordwind Airlines, everything happened quietly and calmly - without notice, the carrier decided to open bagless fares. What should be understood by tourists who are going to fly with this airline?
The possibility of purchasing a bagless fare is provided for tickets dated October 29 of the current year. As expected, the changes to the Federal Aviation Regulations led to the fact that Nordwind Airlines drastically reduced the baggage allowance, which is accepted for carriage free of charge. The rate of 5 kilograms was taken by the carrier literally, and therefore the changes have taken place. By the way, you can find similarities between the new fares of Nordwind Airlines and S7 (Smart Choice). Economy class and business class have 2 types of fares: Optimum and Promo. Regarding the norms, at Nordwind Airlines they differ significantly from those adopted by S7.
Under the terms of the Economy Promo free fare, the passenger has the right to take on board only 1 piece of hand luggage, the weight of which must not exceed 5 kilograms. There are also limitations in size - no more than 115 cm for the sum of 3 dimensions. Such tickets are non-refundable, only an exchange is allowed, which is carried out with an additional payment of 60 euros (before departure) -95 euros (after). If you need to add checked baggage, the surcharge is set at 2,000 rubles.
It can be assumed that such a small carry-on baggage allowance will be inconvenient for many passengers, so they will either have to pay extra or look for loopholes. One of these is the list of items that are taken on board free of charge according to the new FAP project. So, in this list there is a briefcase or handbag with all the contents. The weight of these items is not taken into account when taking into account, so you can pack additional things up to several kilograms there. It is not yet known whether this carrier will control the weight of hand luggage immediately before boarding. One thing is certain - there will be a check at registration.
The downside for Nordwind Airlines customers is that the carrier does not warn about changes in its rules. The only indication of the rules, which should always be taken into account, can be considered the link "tariff conditions". Pay attention to it when booking a place. The "fare conditions" are indicated in very small print under the cost of the selected air ticket. By clicking on the link, you can see a list of rules, which, by the way, are not read by everyone.
It remains unclear why the carrier did not publish news or press releases that such significant changes are coming. It can be assumed that there will be passengers who will simply be taken by surprise during the check-in process.
Formally, it is not even clear from what exact date Nordwind Airlines began selling tickets under the new rules. It can be assumed that the mysterious date is October 16, when the carrier sent out notifications of changes to its agents. In theory, those customers who purchased tickets before this date should have the right to use the old rules and regulations, according to which you can take 10 kg of hand luggage and 10 kg of luggage. There is also a briefcase with a handbag. If the ticket was purchased earlier, you need to take the itinerary receipt with you for check-in and boarding, just in case, in order to avoid potential misunderstandings.
According to the Economy Optimum fare, the passenger has the right to take on board 1 piece of hand luggage up to 5 kg, as well as check in 1 piece of baggage up to 20 kg. If plans change, the ticket can be returned before departure, paying a fine of 30 euros and 80 euros after departure. The exchange is free of charge before departure and with a penalty of EUR 80 after departure.
The Business Promo tariff already provides for 2 pieces of hand luggage, 5 kg each, and 1 piece of luggage up to 20 kg. Such a ticket is not refundable, there is only a paid exchange. Before departure - 80 euros, after - 110 euros. Similarly to the previous options, the possibility of baggage drop-off in the Business Optimum tariff increases - 2 pieces of baggage up to 20 kg and 2 pieces of hand luggage, 5 kg each. More information about the changes can be found on the carrier's website.
Those passengers who are used to buying inexpensive tickets will not like the new rules. According to the previous rules, it was possible to carry free baggage and carry-on baggage. In addition, it was possible to use the exchange option with a lower penalty (up to RUB 1,500 for the Promo and Standard tariffs). As for the reduction of the tariffs themselves, due to which it would be possible to compensate for the losses, it has not yet been discovered. The carrier's customers are now on the same level with the Pobeda low-cost airline customers. It was this carrier that was one of the first to make its passengers feel the appearance of a new version of the FAP.
Nordwind airline tickets are in great demand among passengers, which is caused by an affordable price and a wide geography of activities. This is a well-known organization, established in 2008 and carrying out freight and passenger transportation to various parts of the world. The main office is located in Moscow (Sheremetyevo airport).
Peculiarities:
- The airline's tickets are affordable, which explains the increased passenger traffic.
- Reliable aircraft of a small age are used.
- The company's management and staff monitor safety and comfort levels.
- There is an informative official website through which you can get the necessary information, buy a travel document for an airplane, go through online check-in, clarify the rules for baggage transportation and resolve other issues.
The high level of the air carrier is confirmed by the positive feedback from customers, who note the professionalism of the crews, the cleanliness of the cabins and the high quality of food.
How to buy tickets for the North Wind airline?
Many people prefer buy tickets on the official website of the airline North Wind, where the relevant information is presented, and the booking process takes place in several stages:
- Search for a suitable flight. Here you enter the points of departure and arrival, dates of departure and arrival, the number of adults and the presence of children.
- Selection of the proposed option.
- Providing information on passengers.
- Choice of services.
- Making payment and receiving a receipt.
It takes no more than 10 minutes to buy a ticket through the official website. After that, you can go through online check-in and save time on the subsequent standing in the airport queues.
North Wind airline ticket refund conditions, how to do it through the official website?
In life, there are different situations, and the trip may fail at the last moment due to a change in plans, the appearance of force majeure or current life problems. And if it is not difficult to buy a ticket online, certain problems are possible in the issue of refund. The carrier's customers do not always understand where to go about this issue, and how much it will cost to exchange (return) a travel document.
Much depends on the current tariff. Let's consider the options.
Promo
In this regard, ticket refunds are generally not possible either before or after departure. A similar feature applies to exchange. The only chance is to change the travel document earlier than a week before the departure of the plane.
Standard
A special feature of this plan is the increased opportunities for passengers. If after the departure of the aircraft, it is impossible to return tickets from the North Wind airline (neither through the official website, nor in any other way), in other cases it is possible to do this. If the refund occurs earlier than a day, the tariff will be 1000 rubles. or 1500 p. + 10% of the tariff. If less than a day is left before the departure of the aircraft, you will have to pay 1500 rubles. Plus 10 or 25 percent of the price.
As for the exchange, after departure it is not possible, but in other cases it can be done upon payment of 1000-1500 rubles (depending on the flight class).
Standard "Plus"
As in the previous tariff, exchange after departure is not possible, but in other cases it can be done free of charge. Tickets are returned on the following terms:
- 1500 RUB - for a day or more.
- 1500 RUB and 10% of the amount - in less than 24 hours.
- 1500 RUB and 25% of the amount - refund after the departure of the aircraft of the North Wind airline.
Comfort
The conditions for exchange and return are identical to the tariff discussed above.
It is worth noting that there are also tariffs for international destinations.
Contacts
In matters of how to buy and return tickets, you should be guided by the carrier's information provided on the official website of the North Wind airline.
Contact information can be obtained in the contacts section, where telephone numbers and mailboxes for communication are given.
Before making an automatic return or completing a manual return form please read the conditions for the return and exchange of a / tickets.
Automatic return.
Only voluntary refund of air tickets that were paid for with a plastic card or Yandex.Money on the Airline's website. To do this, you need to find your tickets in the search (order search page), click the button "Return tickets", then:
- Select passengers who need to return tickets;
- Click "Next". The amount to be returned will be calculated.
If you agree with the calculated amount:
- Check the box “I agree with the terms of the return of air tickets”;
- Click "Confirm ticket refund". Refund made.
If the amount of fees / fines seems incorrect to you:
- Close the pop-up window by clicking on the cross;
- Fill out the manual return form below.
By performing an automatic refund, you thereby agree to the collection of fines and fees. After that, the reimbursement of the withheld amounts, even if there is a forced reason for the return, is possible only through to the address of the Airline.
In the presence of forced reason to return and if the tickets were paid through the Rapida system (Svyaznoy, Euroset) or QIWI only manual ticket return is possible (the term for transferring funds is from 3 to 30 working days). To do this, you should fill out the form below.
Manual refund of a / ticket purchased on the website www.site.
Based on the application received, the seats on the flights indicated in the ticket (s) will be canceled, after which it will be impossible to cancel the return of the ticket (s) / restore seats.
