When planning a tourist or business trip, air tickets are usually purchased in advance. But sometimes unforeseen circumstances may appear or plans may change. In this case, passengers are interested in how to change the ticket. You need to know that you can change the departure date or exchange a ticket only for a flight of the same airline in the same direction. If the travel document needs to be reissued for another person, then it must be returned and a new one bought.
Exchange rules
Most often, such a service is accompanied by the payment of a fine. Tariffication rules establish its amount. Some air carriers are allowed to change an electronic document to a different number after purchasing another ticket. Moreover, it can only be exchanged for a ticket of the same or higher class. Rebooking with a change in class provides, in addition to a fine, an additional payment of the difference in fares.
You can reissue a travel document purchased at the airline's office only through it. To do this, you need to call or email a representative and ask him how to change the date or even exchange a ticket. When exchanging, you will also have to pay the difference in price.
On the websites of airlines and booking services, it is allowed to make changes to an electronic document online in your personal account. Certain airlines do not allow refunds, but it is easy to change the departure date without additional charges or with little penalty. The conditions of the service completely depend on the rules of the airline, the season and the chosen direction.
Sometimes passengers want to change the travel document they bought for a subsidized one. In this case, for example, Ural Airlines first offers to buy a new discounted ticket, and then return the old one.
You can also exchange it depending on the rules of the tariff. As well as non-refundable, there are non-exchangeable air tickets. Most often they are found in low-cost carriers.
In most airlines, it is not possible to rewrite a ticket for another person. It can be exchanged exclusively for a flight of the same company and only for the same person for whom it was purchased. The only way out is to issue a refund and buy another travel document.
At S7 Airlines, it is easy to do this regardless of what exactly needs to be changed - passport data or departure date. This can be done by calling the contact center with a request for the necessary change. Or, such a service is available on the company's website.
Changing your reservation is often only possible with a surcharge. For example, the low-cost airline Pobeda changes the passenger's name, route, departure day and flight for an additional fee. The price of such a service at Victory is 5 thousand rubles.
Exchange methods
It is better to change travel documents for the plane through the agent from whom they were purchased. How to exchange a plane ticket in three ways:
- Log in to your personal account and send an application indicating the desired date and flight.
- Send a letter with a request to the post office indicating the order, booking number and phone number. Specify the desired date and flight.
- Call the operator and, having indicated the booking number, ask to change the air tickets for the required time.
The exchange operation is subject to a service charge and penalty. The closer the departure time, the higher the amount of the fine. Therefore, it is advisable to carry out all the manipulations with the air ticket no later than 48 hours before the flight.
In case of reissuance via internet card payment, the ticket exchange must be completed within the next 2 hours. After that, the exchange will be carried out and a new receipt will be sent.
Exchange without penalty
In some airlines, the rules set a free exchange only in strictly defined cases.
It so happens that travel has to be abandoned due to various circumstances. Many people are interested in how to cancel a flight ticket, get their money back. It is worth clarifying that boarding passes are returnable and non-returnable.
What tickets can be returned
All boarding passes purchased from Russian airlines are subject to return and exchange. These rules are established by Order No. 82 of the Ministry of Transport of the Russian Federation "On Approval of the Federal Aviation Rules". Therefore, Russian air carriers are obliged to provide such an opportunity.
Tickets are returned in accordance with Article 108 of the Air Code of the Russian Federation. It specifies all the nuances of the procedure.
Download the following normative acts for viewing and printing:
When returning a boarding pass, the airline may apply the following to the passenger:
- withdraw commission for the return;
- apply penalties;
- recover a certain amount of the forfeit.
Can I return a plane ticket that was purchased from a foreign company? Yes. At the same time, the air carrier also charges an additional commission. As a rule, this amount is insignificant.
In order to return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the departure of the aircraft. This guarantees that the carrier will only charge 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money.
Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.
Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will refund a certain fee for the ticket: booking commission, airport taxes. The main cost of your boarding pass will be deducted. The refund amount will be small.
Can a non-refundable ticket be returned? Yes. This can be done in the following situations:
- Official refusal to obtain a visa. For confirmation, the passenger provides a copy of the passport, in which the refusal mark is affixed.
- Death of a close relative. The passenger provides a document confirming the relationship and a death certificate
- Illness of a passenger, which leads to hospitalization. Provide documents from the hospital.
Also, the passenger can return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often occur, but companies almost always do not admit their guilt. You can return a ticket when canceling or rescheduling a flight, changing a route, failing to ensure flight connections when performing a single transportation (one ticket at a time).
The passenger is obliged to notify the company about the cancellation of the boarding pass no later than 24 hours before departure. The airline's employees make a decision on the refund for the ticket on an individual basis.
There is no time limit for considering an application to return a boarding pass. Sometimes it lasts for weeks or months.
If the air carrier recognizes the refund as compulsory, the passenger will receive back the full cost of the air ticket. Service charges will be non-refundable.
Where to contact
The sooner the passenger notifies the company about his cancellation of the flight, the better. This can be done directly on the airline's website. To do this, you need to go to a special section "Reservation" or another (depending on the menu of the Internet resource). Specify the ticket number in the appropriate field.
An electronic ticket will appear in the window that opens. You need to find the return badge. Click it and follow the further instructions.
If this is not possible on the airline's website, you must contact directly by sending an e-mail. You can do this on the website.
You can also call the hotline. To do this, dial the number indicated on the page of the carrier's Internet resource. The operator is informed about the reservation number and the reasons for the return.
It is worth considering that ticket sales agencies can also issue a return of the document. To do this, you need to contact them by e-mail or by calling the operator.
Nuances of returning an electronic ticket
Air tickets purchased via the Internet can be returned only on the official website of the carrier. For this, companies have developed a specific procedure. The passenger must fill out a special electronic form indicating his contact information. After that, the company manager will contact him and explain the next steps.
Some air carriers require the passenger to be present at the office when returning the document. To do this, you need to come to the company, fill out a written application. This method is considered to be the most effective.
Boarding pass refunds will not be complete without debiting fees. The amounts are withheld in accordance with the established rules of the carrier.
How much money can you get back
Refunds for plane tickets are made in accordance with the Airspace Code (Art. 108). In this case, the passenger must receive the full cost of the boarding pass. Service charges are an exception.
Important! The carrier will withhold a fee of 25% of the total cost of the boarding pass. This rule is spelled out not only in the code, but also in the airline's regulations.
If the ticket was purchased through an agency, it may be difficult to return it. Of the total cost of the boarding pass, not only 25% will be removed in favor of the air carrier, but also 10-15% in favor of the agency itself.
Advice. Before buying air tickets through intermediaries, you must first familiarize yourself with the return policy.
In the event that the passenger is late for the flight or missed it, the money can be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport, you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for a different date
This possibility exists. How do I exchange a plane ticket? The exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- the date of departure and the passenger's request.
It is better to familiarize yourself with the rules for the return and exchange of documents in advance on the official website of the carrier. It must be remembered that the lower the cost of the air ticket and the closer the departure date, the more difficult it is to exchange it.
Important! You cannot exchange a ticket for another person's name.
Also, you cannot exchange business class boarding passes for economy class. It is forbidden to choose another airline. If a ticket is exchanged, a certain commission will be removed from the passenger. It includes a percentage for the delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.
To exchange a coupon purchased on an Internet resource, you need to fill in the appropriate field. If the ticket is purchased at the airport ticket office, the passenger must personally arrive at the place, presenting the cashier with his passport, ticket, and refunding the money for the service fees.
The return policy depends on the method of payment for the order and the terms of application of the tariff (FTA). The amount to be refunded is calculated in accordance with the conditions for applying the tariff, which must be familiarized with when booking in the first step.
Carriage charge paid for air carriage not refundable if the passenger has notified the carrier of the cancellation of air carriage after the end of the check-in time for passengers on the flight specified in the ticket.
Voluntary ticket refund
1. You can issue a refund for an air ticket purchased on the AK website, in a mobile application or through the passenger support service in one of the following ways:
1.1 On the airline's website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).
When checking the order, you must enter the order number and the passenger's surname. Then at the bottom of the page with information about the order, click on the RETURN TICKET button, then CONFIRM.
Attention, when you press the RETURN TICKET button, it will be impossible to cancel the ticket refund.
1.2 Cancel seats by calling the Passenger Support Service 8-800-7700-262 and fill in funds.
The refund request is processed up to five working days from the date of the ticket refund. Refunds for orders paid with a card are made back to the card. The term for transferring funds is 5-20 days, depending on the issuing bank. At the same time, the airline is not responsible for the increase in the terms of transfer of funds, which depend on the issuing bank.
2. To issue a refund of the ticket paid at the airline ticket office
A ticket paid at the ticket office can be refunded only at the ticket office where the tickets were paid for.
2. Go to the ticket office at the place of purchase, a refund is made only at the ticket office where the tickets were paid.
When contacting the cashier, you must have with you:
A check, if it is in the passenger's arms;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney for filing an application for a refund of the air ticket price in connection with the cancellation of carriage.
The procedure for issuing a refund of an air ticket paid for on the websites and at the box office of air travel agencies.
1. Cancel seats by calling the passenger support service 8-800-7700-262 (before the end of the check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase.
Involuntary flight ticket refund
The carriage charge paid for air carriage shall be refunded in the event of an involuntary refusal (refusal is recognized as a forced refusal in the case provided for in clause 227 of FAP No. 82 of June 28, 2007) of a passenger from air carriage subject to notification of the carrier before the end of the check-in time passengers on the flight indicated on the ticket.
The procedure for issuing a ticket refund in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the AK website, in a mobile application or through the passenger support service:
1. Fill in an application for a refund by calling the passenger support service 8-800-7700-262, after listening to the voice menu, press 5, then press 1.
To contact us, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of the Bank employee.
In the "Important" section, three articles are devoted to this problem. How to exchange an air ticket for another date? This problem is covered in the article "How to exchange an air ticket" How to issue a round-trip flight ticket? In the search form at the top there are columns: "One way" and "There and back." Check the "There and back" box. What compensation is provided for a flight delay? Answer in the article "Compensation for flight delays" What is a non-refundable plane ticket? The article of the same name on our website is devoted to this issue. Is it possible to exchange a non-refundable ticket? It is possible to change the flight date, but usually for a surcharge. You can find out more precisely from the rules of the fare at which you purchased the ticket (on the airline's website) Why are the tickets non-refundable? Such tickets cannot be returned, with a full refund. For the first time such tickets appeared in America, then in Europe and from June 21, 2014 in Russia.
Questions and answers
Aeroflot ticket exchange rules To ensure that you do not have any problems with registration and refund, we recommend that you familiarize yourself with the exchange rules:
- The return or exchange of the travel document takes place at the office of the company where the purchase was made;
- Budget class travel documents and those that are discounted will be difficult to change. This is due to the large amount of withholding on the surrender;
- You can change the ticket for another time or date of departure / arrival only with an additional charge. The amount of the surcharge will depend on the tariff.
Exchange of non-refundable tickets Aeroflot In June 2014, some amendments were made to the Air Code, according to which there is a category of tickets without the possibility of replacement or change - a non-refundable tariff.
Aeroflot also has this category.
How to return or exchange a non-refundable ticket
Can I change flights on non-refundable tickets? As a rule, Yes. In the overwhelming majority of cases, this is possible, but until a certain period, for example, before the time of departure of the flight or until the end of check-in and for a certain surcharge. It is called “Changing the Conditions of Carriage”. More precise information must be specified when booking tickets (rules for applying fares).
Can I get a refund for a ticket if I haven't boarded the plane? It all depends on the fare at which the ticket was purchased. For some fares, nothing will be returned to you, for others the amount of the ticket minus 25%, for others the cost of the ticket minus a specific amount. Read examples here Buy an open-ended plane ticket? Read the article "Ticket with an open date" How to return a plane ticket? Read our articles.
Non-refundable flights in Russia
When booking tickets on the flynow.ru website, information is always shown about whether it is possible to exchange and return tickets, we have specially placed this information for your convenience. This ticket cannot be returned at the request of the passenger, but can be changed for another time or date of departure. The exchange is possible at any time, but before the end of the check-in of passengers for the flight: But this ticket, unfortunately, cannot be returned at the request of the passenger and cannot be exchanged for another date of departure: If the ticket is bought at the FlyNow ticket office, our operators always provide passengers with information about the possibility of exchanging non-refundable air tickets.
It is possible to exchange non-refundable tickets purchased on our website at FlyNow sales offices or at the airline's own ticket offices. Do you still have questions about ticket refunds? You can ask them in our group or on our page at.
Pardon our interruption ...
Info
But there is a category of non-refundable tickets that can be changed if, for some reason, your departure date is postponed. Find out more about how you can surrender or exchange them below. Situations in which you can return a non-refundable ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:
- refund of the ticket price is carried out in case of illness of the passenger.
- in case of illness of a member of his family (spouse, parent or child) during a joint flight.
- in the event of the death of a member of his family or a close relative (grandfathers, grandmothers and grandchildren, brothers and sisters).
- if the flight is delayed, canceled or rescheduled.
For a refund of the cost of the flight, it is necessary to inform about the cancellation 24 hours before departure.
Upon notification less than a day (but before the end of check-in for the flight), the cost will be refunded with a deduction of 25%.
Refund and exchange of tickets
- 1 Exchange of air tickets for another date
- 1.1 Exchange of Aeroflot tickets for another flight
- 2 Aeroflot ticket exchange rules
- 2.1 Exchange of non-refundable Aeroflot tickets
- 3 Commission for the return of air tickets
Aeroflot is the leader in passenger air transportation in Russia due to its high level of service, flexible fares and a variety of destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article, we will tell you about the procedure for exchanging and returning tickets for Aeroflot aircraft, what penalties are provided for their return, and so on.
How can I change an Aeroflot ticket for another date?
- The date, time of the flight and / or route can be changed for an additional fee no later than 48 (forty eight) hours before the scheduled departure time through the call center of the airline or on the website. If the size of the new fare exceeds the amount of the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
- A passenger can order an additional service no later than 4 (four) hours before the scheduled departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the call center of the airline, and no less than 40 (forty ) minutes before the scheduled departure time - through the airport ticket office.
How to change or return a plane ticket in 2018
Some air carriers require the passenger to be present at the office when returning the document. To do this, you need to come to the company, fill out a written application. This method is considered to be the most effective. Boarding pass refunds will not be complete without debiting fees.
The amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for a plane ticket are made in accordance with the Airspace Code (Art. 108). In this case, the passenger must receive the full cost of the boarding pass.
Attention
Service charges are an exception. Important! The carrier will withhold a fee of 25% of the total cost of the boarding pass. This rule is spelled out not only in the code, but also in the airline's regulations. If the ticket was purchased through an agency, it may be difficult to return it.
Exchange of non-refundable tickets for another date Aeroflot
Advice. Before buying air tickets through intermediaries, you must first familiarize yourself with the return policy. In the event that the passenger is late for the flight or missed it, the money can be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport, you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for a different number? Such a possibility exists. How do I exchange a plane ticket? The exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- the date of departure and the passenger's request.
It is better to familiarize yourself with the rules for the return and exchange of documents in advance on the official website of the carrier.
Refund and exchange of tickets
Download for viewing and printing the following regulations: ✈ Article 108 of the Civil Code of the Russian Federation. Termination on the initiative of the passenger of the agreement for the carriage of passengers by air aviation rules "General rules for the air carriage of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees" When returning a boarding pass, the airline may apply the following to a passenger:
- withdraw commission for the return;
- apply penalties;
- recover a certain amount of the forfeit.
According to the rules, the amount of deduction should not exceed 25% of the ticket price. Can I return a plane ticket that was purchased from a foreign company? Yes.
In general, these are ordinary tickets and you can buy them everywhere, including online on our website. More details in our articles "Non-refundable tickets". How to transport a computer on an airplane? Read the article “How to Carry Photo Equipment and Computers on an Airplane”. Can I get a ticket refund if I miss my flight? It depends on the booking class. If you have a ticket of a non-refundable fare, then it is not possible to return the money if you are late for the flight; in other booking classes, a refund is provided from partial to full. More details in terms of booking classes Canceled flight, and the alternative is more expensive? If the airline canceled the flight, then it must offer you to get to the point on another next flight of this company or return the money.
The price of a plane ticket is quite high, so if circumstances arise that prevent you from flying on a certain day, you need to make every effort so that your finances do not burn out. Let's consider how to change plane tickets for another date.
What needs to be done first
To begin with, you must understand that in most cases, replacement is possible, and it is quite simple to do this. However, you will most likely have to pay extra for this service. The amount of the copay depends on the terms of the tariff and the reasons why you need it.
Important! All information about the conditions must be indicated on the company's website. You can change the date or flight, but you cannot change the ticket to another person's name. If you have changed your surname, you need to inform the airline employees about it before the flight.
If you decide that you need an exchange, act as quickly as possible. The amount you pay for this service largely depends on the time frame.
Act as quickly as possible
When buying at the airport
Consider how to change air tickets if you purchased them at the airport and immediately decided that they do not suit you:
- Contact the airline employee with a request to exchange the document.
- Write a statement if necessary.
- Get a new pass.
If you decide to change the date some time after purchase, the procedure is the same, but most likely you will pay extra for this service.
Attention! Most airlines follow the 24 hour rule. That is, if you decide to exchange a ticket within 24 hours from the date of purchase, most likely you can do it for free.
When buying at the box office
When buying at the checkout, the exchange rules are very similar. You need to contact the same ticket office where the ticket was purchased. You must definitely take your passport, old travel card and funds with you in case you have to pay for the service.
It is worth noting that at the ticket office you will have to pay a commission, which cannot be said directly about the airport.Also, a person does not have the right to exchange an air ticket by choosing another airline. In this case, you will need to buy a new ticket.
Change the date on the e-ticket
Everything is extremely simple with the airport and the ticket office, but how to exchange an air ticket if you purchased it on the Internet? Fortunately, you can do this without leaving your own home. A travel card purchased online can be exchanged as follows:
- Log into your personal account on the site where you made the purchase.
- Some airlines have a special form that you need to fill out. Fill it out and send an application.
- If there is no form, you can call the airline employees or send an e-mail. The letter must indicate the order number and passport data, as well as the desired date of departure.
- After the airline accepts your application, you will need to pay for the exchange service. You will be sent a receipt, and you will have to pay for it within 24 hours.
Note! If you bought a cheap air ticket, then the exchange may not be practical: it is quite possible that it will cost more than buying a new ticket. In this case, it is easier to actually book another date without resorting to such services.
Be extremely polite Important nuances
The refund and exchange of air tickets is a fairly simple procedure, but it requires knowledge of certain nuances, in particular:
- Exchange is possible only if there are free places for the desired date.
- If you want to use the services of another airline, you will have to return the old ticket and buy a new one - in some cases it is expensive and unprofitable, so you need to carefully consider the rules of the fare.
- If unforeseen circumstances arise: death or serious illness of a relative, illness of a passenger, then the exchange should be carried out free of charge, without paying all kinds of fines. Insist on this, even if the airline employees prove otherwise. You are eligible for a free exchange under the law, but do not forget to attach a document confirming the reason.
- As a rule, airlines prohibit exchanging the pass for a cheaper fare. On a more expensive one, you can, but you need to compensate for the difference in cost. How much this difference costs depends on the fare rules.
- Generally, it is not possible to change the ticket for another person's name, but some airlines allow this for an additional fee. Check with the carrier if this is possible and how much this service will cost.
If you have the opportunity, plan your flight in advance, but if you suddenly need to reschedule the dates, do not delay it. The sooner you contact the airport, the more chances that you will be provided with this service completely free of charge.
To make it more comfortable and understandable for you, we will collect the actions that need to be performed in one table.
| Action | When buying at the airport | When buying at the checkout | When buying online |
| 1 | Return to the airport and contact your airline representative. Take your passport and old ticket with you. | Contact the checkout where you made your purchase. Find out if there are additional terms. Take your passport and old ticket with you. | Log into your personal account on the website where the purchase was made. |
| 2 | Complete the application if necessary. | Pay for the air ticket exchange service. | If the site has an exchange form, fill it out. |
| 3 | If necessary, pay extra for the service. | Get your new ticket in your hands. | If there is no form, call the airline or send an e-mail with a request to exchange a ticket. Indicate the number and date of the ticket, as well as the date of the desired departure. |
| 4 | Get your new travel card in your hands. | Get a receipt for which you need to pay the fine. | |
| 5 | Pay the fine. | ||
| 6 | Get your hands on a new document. |
And remember that in no case should you panic. You can exchange a ticket in 95% of cases, the main thing is to act promptly and politely, addressing the airline employees with maximum correctness. Weigh in advance how appropriate the replacement is.
